Retail Store Manager

GOODWILL IND OF THE CHESAPEAKE INC; Owings Mills (MD); On-site; USD 54,000 - 63,000; Full time

Job summary

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high-volume store in Owings Mills, MD.

You will manage day-to-day store performance, supervise a team of 12-25 associates, ensure sales goals, donation processing, and adherence to merchandising standards.

This leadership role requires a high school diploma and 3+ years retail management; weekend availability and reliable transportation are required.

Qualifications

• High school diploma or equivalent required.
• Three years of retail or related management experience at Store Manager level or higher.
• Valid driver’s license and access to personal vehicle.
• Background check required.

Responsibilities

• Lead daily operations of a high-volume retail store.
• Achieve budgeted sales, production, and expense control goals.
• Oversee donation processing for resale and salvage.
• Ensure timely production flow to the sales floor.
• Maintain pricing, grading, and quality standards.
• Hire, train, coach, and manage a team of 12-25 employees.
• Process and approve payroll; conduct staff meetings.

Skills

Retail leadership

Merchandising

Communication

Team leadership

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Store Manager

Regular Full Time Officials & Managers Owings Mills, MD, US

Salary Range: $54,198.00 To $62,720.00 Annually

Retail Store Manager

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high-volume Band 3 store with annual sales between $1.0M and $1.49M.

This role is responsible for full store performance, team leadership, production execution, and community impact while advancing Goodwill's mission.

What You'll Be Responsible For

Store Operations & Performance

• Lead daily operations of a high-volume retail store
• Achieve budgeted sales, production, and expense control goals
• Oversee donation processing for resale and salvage
• Ensure timely production flow to the sales floor
• Maintain pricing, grading, and quality standards
• Partner with Recycling Center and Retail Operations teams
• Execute merchandising standards, colorization, and seasonal displays
• Handle cash reconciliation, deposits, and required reporting
• Investigate and address security, safety, and risk concerns
• Communicate regularly with Regional Director regarding store performance
• Hire, train, coach, and manage a team of 12-25 employees
• Conduct performance management, discipline, and terminations in partnership with HR
• Build schedules and assign coverage to maximize efficiency
• Process and approve payroll accurately and timely
• Conduct monthly staff meetings and promote engagement
• Foster a culture of accountability, customer service, and mission alignment

Schedule & Availability

• Full-time leadership schedule
• Weekend availability (Saturday and Sunday) required
• Reliable transportation required for scheduled shifts

Qualifications

• High school diploma or equivalent required
• Three years of retail or related management experience at the Store Manager level or higher
  • Goodwill retail management experience may substitute
  • Advanced education may substitute for experience
• Valid driver's license, vehicle insurance, and access to a personal vehicle

Employment is contingent on successful completion of a criminal background check.

Knowledge, Skills & Abilities

• Retail leadership in high-volume environments
• Strong merchandising and marketing skills
• Conflict resolution and sound judgment
• Ability to lead diverse teams and communicate effectively
• Working knowledge of Microsoft Word, Excel, and basic internet tools

Physical Requirements

• Lift up to 50 lbs (frequent lifting up to 25 lbs)
• Stand, walk, bend, reach, and use hands throughout shift
• Medium physical demand work environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

• 25% travel related to banking, operational needs, meetings, or special assignments
• Access to a personal vehicle required

Why Lead at Goodwill?

Goodwill Industries of the Chesapeake offers competitive compensation, leadership autonomy, and the opportunity to manage a mission-driven business that directly supports workforce development and community programs.