Floating Multi-Site Retail Ops Manager — EN/ES Bonus

Goodwill Industries of the Chesapeake, Inc; Waterloo (MD); On-site; USD 26,000 - 30,000; Full time

Job summary

Goodwill Industries of the Chesapeake, Inc. in Columbia, MD is seeking a Retail Operations Assistant Manager – Multi-Site (Floating) to oversee multiple store locations, provide leadership coverage, and supervise staff in vacancies or high-demand periods.

The role emphasizes sales growth, customer service, and adherence to Goodwill standards, including acting Store Manager when needed. Responsibilities include supporting Store Managers across locations, onboarding, coaching, scheduling, and

Qualifications

• High school diploma or equivalent required.
• At least 1 year of supervisory experience in retail or a related environment.
• Strong people leadership, customer service, and merchandising skills.
• Ability to manage multiple priorities with minimal supervision.
• Self-starter mindset with flexibility to learn and grow.

Responsibilities

• Support Store Managers across multiple locations in all aspects of store operations and staff supervision
• Provide leadership coverage to ensure consistent execution of policies, procedures, and customer service standards
• Serve as a lead greeter and set the tone for excellent customer and donor service
• Assist with interviewing, onboarding, training, scheduling, coaching, and performance management
• Help achieve sales goals while managing labor and operational expenses
• Direct production workflow to meet donation processing, colorization, categorization, pricing, rotation, and salvage targets
• Implement floor plans, visual standards, and seasonal merchandising strategies
• Resolve escalated customer concerns and protect brand reputation
• Investigate accidents and injuries and maintain a safe working environment
• Identify loss prevention risks, report concerns, and support shrink‑reduction practices
• Maintain a clean, organized, and safe store environment
• Assist customers with purchases and donors with intake procedures
• Perform non‑managerial tasks (register, stocking, processing) as needed to maintain operations
• Promote Goodwill’s mission and uphold organizational values
• Perform additional duties as assigned

Skills

People leadership

Customer service

Merchandising

Multitasking

Self-starter

Education

High school diploma or equivalent

Job description

Goodwill Industries of the Chesapeake, Inc. in Columbia, MD is seeking a Retail Operations Assistant Manager – Multi-Site (Floating) to oversee multiple store locations, provide leadership coverage, and supervise staff in vacancies or high-demand periods.

The role emphasizes sales growth, customer service, and adherence to Goodwill standards, including acting Store Manager when needed. Responsibilities include supporting Store Managers across locations, onboarding, coaching, scheduling, and