Retail Store Manager — Lead a High-Volume, Mission-Driven Store

GOODWILL IND OF THE CHESAPEAKE INC; Glen Burnie (MD); On-site; USD 54,000 - 63,000; Full time

Job summary

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead daily operations of a high-volume store in Glen Burnie, MD. The role includes achieving sales/production goals, managing a team, and ensuring quality standards while supporting the organization’s mission.

You will oversee payroll, staffing, merchandising, and store performance, with weekend availability and strong leadership expectations.

Qualifications

• Retail leadership in high-volume environments
• Strong merchandising and marketing skills
• Conflict resolution and sound judgment; ability to lead diverse teams and communicate effectively
• Working knowledge of Microsoft Word, Excel, and basic internet tools

Responsibilities

• Lead daily operations of a high-volume retail store
• Achieve budgeted sales, production, and expense control goals
• Oversee donation processing for resale and salvage
• Ensure timely production flow to the sales floor
• Maintain pricing, grading, and quality standards
• Partner with Recycling Center and Retail Operations teams
• Execute merchandising standards, colorization, and seasonal displays
• Handle cash reconciliation, deposits, and required reporting
• Investigate and address security, safety, and risk concerns
• Communicate regularly with Regional Director regarding store performance
• Hire, train, coach, and manage a team of 12–25 employees
• Conduct performance management, discipline, and terminations in partnership with HR
• Build schedules and assign coverage to maximize efficiency
• Process and approve payroll accurately and timely
• Conduct monthly staff meetings and promote engagement
• Foster a culture of accountability, customer service, and mission alignment

Skills

Retail leadership

Team leadership

Merchandising

Conflict resolution

Communication

Tools

Microsoft Word

Microsoft Excel

Internet tools

Job description

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead daily operations of a high-volume store in Glen Burnie, MD. The role includes achieving sales/production goals, managing a team, and ensuring quality standards while supporting the organization’s mission.

You will oversee payroll, staffing, merchandising, and store performance, with weekend availability and strong leadership expectations.