Senior Director, Luxury Retail Enablement & Client Experience

Chanel Inc.; United States; Hybrid; USD 170,000 - 206,000; Full time

Benefits offered by this job

Wellbeing resources

Generous paid time off

401K and healthcare benefits

Employee discounts and perks

Job summary

CHANEL is seeking a Sr. Group Director, Retail Enablement & Client Development in New York to lead the strategy and execution of clienteling, omni-channel initiatives and Retail readiness across Owned, Lease and Multi-Brand stores.

The role requires 15+ years in retail leadership, strong financial acumen, and the ability to influence cross-functional teams. Hybrid NYC office role with travel and a focus on luxury client experience.

Qualifications

• 15+ years of professional experience in Retail leadership
• Experience across Owned, Lease and Multi-Brand Retail environments
• Hybrid role based out of New York City corporate offices with travel as needed
• Bachelor’s degree required; advanced degree a plus
• Luxury, beauty or high-touch client-service environment preferred

Responsibilities

• Shape the Retail client-development, clienteling and omni agenda across Owned, Lease and Multi-Brand Retail
• Champion an elevated and consistent client experience with luxury service and personalization
• Translate client insight and commercial priorities into clear Retail requirements and activation needs
• Influence cross-functional roadmaps, investment priorities and sequencing across enterprise decisions
• Build business cases for priority omni, client and Retail capabilities and define measurable outcomes
• Drive Retail readiness and adoption for agreed capabilities by aligning owners across process, communication and change management
• Lead workforce planning, staffing models and productivity analysis across Retail
• Strengthen financial planning and controllable-expense visibility in budgeting discussions
• Develop a high-performing leadership team with ownership and client focus
• Establish governance and accountability across the Retail Enablement portfolio

Skills

Leadership

Retail leadership

Client development

CRM strategy

Omni-channel

Strategic planning

Financial acumen

Stakeholder influence

Change management

Communication

Education

Bachelor's degree required

Advanced degree a plus

Tools

CRM platforms

Retail analytics tools

Data visualization tools

Project management tools

Job description

CHANEL is seeking a Sr. Group Director, Retail Enablement & Client Development in New York to lead the strategy and execution of clienteling, omni-channel initiatives and Retail readiness across Owned, Lease and Multi-Brand stores.

The role requires 15+ years in retail leadership, strong financial acumen, and the ability to influence cross-functional teams. Hybrid NYC office role with travel and a focus on luxury client experience.