Luxury Retail Enablement & Client Experience Director

Chanel Inc.; New York (NY); Hybrid; USD 170,000 - 206,000; Full time

Benefits offered by this job

Wellbeing resources

Generous paid time off

401K and financial incentives

Robust healthcare offerings

Employee assistance program

Job summary

Chanel Inc. in New York seeks a Sr. Group Director, Retail Enablement & Client Development to lead the Retail Excellence agenda across Owned, Lease and Multi-Brand Retail, translating insight into scalable priorities and measurable outcomes.

The role requires senior leadership, cross-functional collaboration and a strong focus on client experience, omni-channel initiatives and sustained business impact within a luxury context.

Job description

Chanel Inc. in New York seeks a Sr. Group Director, Retail Enablement & Client Development to lead the Retail Excellence agenda across Owned, Lease and Multi-Brand Retail, translating insight into scalable priorities and measurable outcomes.

The role requires senior leadership, cross-functional collaboration and a strong focus on client experience, omni-channel initiatives and sustained business impact within a luxury context.