Senior Retail Enablement & Client Growth Director

Jersey Hired; New York (NY); Hybrid; USD 170,000 - 206,000; Full time

Benefits offered by this job

Wellbeing resources

Family and care benefits

Generous paid time off

401K and incentives

Robust health care offerings

Job summary

CHANEL in New York City seeks a Sr. Group Director of Retail Enablement & Client Development to lead the integration of Retail strategy across Owned, Lease and Multi-Brand channels.

You will shape client experiences, drive omni enablement and guide cross-functional roadmaps with a focus on performance and brand excellence. The role requires 15+ years in senior Retail leadership, strong financial acumen and a track record of influencing investments without direct authority.

Qualifications

• 15+ years of overall professional experience in Retail leadership, client development or related fields.
• Bachelor’s degree required; advanced degree a plus.

Responsibilities

• Shape Retail client-development, clienteling and omni agenda across Owned, Lease and Multi-Brand Retail.
• Translate client insight and priorities into clear requirements and activation needs.
• Influence cross-functional roadmaps and priority investments for Retail capabilities.
• Lead workforce planning, budgeting, and governance for Retail initiatives.
• Develop leadership team and foster ownership, innovation and client focus.
• Ensure scalable, test‑and‑learn approaches with clear success criteria.

Skills

Executive leadership

Retail leadership

Client development

CRM strategy

Loyalty programs

Omni-channel

Budgeting

Cross-functional collaboration

Strategic planning

Data-driven decisions

Job description

CHANEL in New York City seeks a Sr. Group Director of Retail Enablement & Client Development to lead the integration of Retail strategy across Owned, Lease and Multi-Brand channels.

You will shape client experiences, drive omni enablement and guide cross-functional roadmaps with a focus on performance and brand excellence. The role requires 15+ years in senior Retail leadership, strong financial acumen and a track record of influencing investments without direct authority.