Senior Director, Health Data Client Success

Datavant; Salt Lake City (UT); In loco; USD 180.000 - 225.000; Tempo pieno

Descrizione del lavoro

Datavant is a data collaboration platform trusted for healthcare. The Senior Director, Client Success leads client experience strategy and team performance across the full account portfolio, owning strategic direction and long-term retention of relationships up to the C-suite.

This role partners across Sales, Product, Operations, and Technology to translate market insights into proactive strategy and scalable processes.

Competenze

• 10+ years in client success, account management, or strategic consulting.
• Experience with executive-level relationships up to C-suite.
• Proven track record of revenue growth and retention.
• Healthcare data/tech domain familiarity.
• Strong analytical storytelling and KPI framing.

Mansioni

• Set client experience strategy across the full account portfolio.
• Lead and coach a multi-level Client Success team.
• Own renewals, growth, and escalations with proactive plans.
• Collaborate with Sales, Product, and Operations to influence roadmaps.
• Translate market insights into proactive strategies.

Conoscenze

People leadership

Executive relationship management

Strategic consulting

Revenue & retention goals

Commercial acumen

Data storytelling

Cross-functional collaboration

Change management

Healthcare industry knowledge

Operational governance

Formazione

BA/BS degree or equivalent experience

Advanced degree a plus

Strumenti

Excel

Power BI

SQL

Descrizione del lavoro

Datavant is a data collaboration platform trusted for healthcare. The Senior Director, Client Success leads client experience strategy and team performance across the full account portfolio, owning strategic direction and long-term retention of relationships up to the C-suite.

This role partners across Sales, Product, Operations, and Technology to translate market insights into proactive strategy and scalable processes.