Senior Director, Graduate Admissions Systems & Ops

University of New England; Biddeford (ME); On-site; USD 90,000 - 110,000; Full time

Job summary

The University of New England is seeking a Senior Director of Graduate & Professional Admission Systems & Operations to lead the strategic use of Slate, Salesforce Education Cloud, and Banner SIS across graduate, on-campus and CPS programs on the Portland campus.

You will partner with Graduate Admissions, CPS, IT, and campus stakeholders to optimize enrollment workflows, data integrity, and the student journey from inquiry to enrollment, while coaching a senior director and aligning tech with

Qualifications

• Bachelor's degree in Business Administration or related field.
• 7+ years of enrollment operations experience.
• 3+ years of supervisory or management experience.
• Proven experience with Technolutions Slate CRM.
• Knowledge of enrollment management strategies and student lifecycle.
• Experience with CRM/SIS integrations (Slate to Banner).
• Strong project management and cross-functional collaboration.

Responsibilities

• Lead strategic planning for Graduate/ CPS admissions systems and operations.
• Align technology, operations, and business processes to enrollments.
• Oversee Slate CRM and related systems across programs.
• Collaborate with campus partners and IT to optimize student journeys.
• Translate goals into requirements and a systems roadmap.

Skills

CRM management

Leadership/management

Cross-functional collaboration

Project management

Communication

Business analysis

Education

Bachelor's degree in Business Administration or related field

Tools

Technolutions Slate CRM

Banner SIS

Salesforce Education Cloud

Job description

The University of New England is seeking a Senior Director of Graduate & Professional Admission Systems & Operations to lead the strategic use of Slate, Salesforce Education Cloud, and Banner SIS across graduate, on-campus and CPS programs on the Portland campus.

You will partner with Graduate Admissions, CPS, IT, and campus stakeholders to optimize enrollment workflows, data integrity, and the student journey from inquiry to enrollment, while coaching a senior director and aligning tech with