Senior Director, Grad & CPS Admissions Systems & Operations

University of New England; United States; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health & dental plans

Vision coverage

Retirement match

Educational benefits

Paid time off

Job summary

University of New England seeking a Senior Director of Graduate & Professional Admission Systems & Operations to lead the alignment of technology, operations, and business processes for graduate and CPS admissions on campus and online.

You will partner with Graduate Admissions, CPS, and IT to optimize the Slate environment, Salesforce Education Cloud, and Banner SIS to support recruitment, applications, and yield strategies.

Qualifications

• Bachelor’s degree in Business Administration, higher education, or related field.
• 7+ years of enrollment operations CRM management experience in higher education.
• 3+ years of supervisory or management experience leading technical or operational teams.
• Demonstrated expertise with Technolutions Slate CRM.
• Understanding of enrollment management strategies, student lifecycle marketing, and higher education recruitment best practices.
• Experience translating business needs and user requirements into effective technology and operational solutions.
• Experience managing CRM implementations, migrations, or large-scale system optimization projects.
• Experience with CRM/SIS integrations, ideally Slate to Banner.
• Excellent project management skills with ability to manage multiple priorities and complex initiatives.
• Outstanding communication and interpersonal skills with ability to translate technical concepts for non-technical audiences.

Responsibilities

• Lead the design and optimization of Slate CRM for Graduate On-Campus and CPS Admissions.
• Translate business goals into clear requirements, policies, priorities, and a systems roadmap.
• Collaborate with IT and campus partners to ensure data integrity and interoperability.
• Directly manage the Director of Admission Systems and provide coaching and workload planning.
• Oversee analysis, testing, implementation, and optimization of enrollment systems.
• Partner with Graduate Admissions, CPS, and other campuses to align processes and experiences.
• Provide strategic direction and remove organizational barriers to optimize enrollment goals.

Skills

CRM management in higher education

Enrollment management

Cross-functional collaboration

Strategic leadership

Education

Bachelor’s degree in Business Administration or related field

Tools

Technolutions Slate CRM

Salesforce Education Cloud

Banner SIS

Job description

University of New England seeking a Senior Director of Graduate & Professional Admission Systems & Operations to lead the alignment of technology, operations, and business processes for graduate and CPS admissions on campus and online.

You will partner with Graduate Admissions, CPS, and IT to optimize the Slate environment, Salesforce Education Cloud, and Banner SIS to support recruitment, applications, and yield strategies.