Senior Director of Graduate & Professional Admission Systems & Operations

University of New England

Biddeford (ME)

On-site

USD 90,000 - 110,000

Full time

3 days ago

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Job summary

The University of New England is seeking a Senior Director of Graduate & Professional Admission Systems & Operations to lead the strategic use of Slate, Salesforce Education Cloud, and Banner SIS across graduate, on-campus and CPS programs on the Portland campus.

You will partner with Graduate Admissions, CPS, IT, and campus stakeholders to optimize enrollment workflows, data integrity, and the student journey from inquiry to enrollment, while coaching a senior director and aligning tech with

Qualifications

Bachelor's degree in Business Administration or related field.
7+ years of enrollment operations experience.
3+ years of supervisory or management experience.
Proven experience with Technolutions Slate CRM.
Knowledge of enrollment management strategies and student lifecycle.
Experience with CRM/SIS integrations (Slate to Banner).
Strong project management and cross-functional collaboration.

Responsibilities

Lead strategic planning for Graduate/ CPS admissions systems and operations.
Align technology, operations, and business processes to enrollments.
Oversee Slate CRM and related systems across programs.
Collaborate with campus partners and IT to optimize student journeys.
Translate goals into requirements and a systems roadmap.

Skills

CRM management

Leadership/management

Cross-functional collaboration

Project management

Communication

Business analysis

Education

Bachelor's degree in Business Administration or related field

Tools

Technolutions Slate CRM

Banner SIS

Salesforce Education Cloud

Job description

Senior Director of Graduate & Professional Admission Systems & Operations

Position Title Senior Director of Graduate & Professional Admission Systems & Operations

Employment Status

Employment Status Full Time

Months

Months 12

Campus

Campus Portland, ME

Description

The Senior Director of Graduate & Professional Admission Systems & Operations (Grad/ CPS ) serves as a senior member of the Admissions Leadership Team and is responsible for aligning technology, operations, and business processes in support of UNE’s graduate programs (campus-based & online), and continuing professional programs enrollment success.

This is both a strategic and operational leadership role. The Senior Director will partner with Graduate Admissions, the College of Professional Studies ( CPS ), and other campus partners to understand business goals, varied student journeys, the desired prospective student experience, and the admission and enrollment team’s user needs. The Senior Director will collaborate with the existing Director of Admission Systems (UNE’s Slate Captain), CPS system experts, IT, and other campus partners to determine how the shared Graduate/ CPS Slate environment, Salesforce Education Cloud, Banner SIS , and related technologies can best support defined goals.

The role provides strategic leadership for an increasingly complex, multi-platform enrollment ecosystem while remaining directly involved in implementation, testing, and optimization.

About The University of New England

UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands‑on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

Multiple health and dental plan options, plus vision coverage.
Up to 8% retirement plan match.
Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
Educational benefits:
- UNE tuition waiver for employees, spouses, and domestic partners.
- UNE tuition waiver for dependents of employees with 1 year of full-time service.
- 50% tuition reduction if less than 1 year of full-time service.
Lead the team responsible for the management and optimization of Slate CRM for Graduate On-Campus and CPS Admissions, ensuring the instance effectively supports recruitment, application processing, and yield strategies for all programs.
Partner with admission and enrollment leaders in Graduate Admissions, within the on-campus graduate colleges (Westbrook College of Health Professions, College of Medicine, & College of Dental Medicine), and CPS to understand their business and student experience needs to define how one Slate instance can effectively support aligned and divergent processes with the goal of having an optimized student experience.
Partner with admission system & operation counterparts, IT, and others to develop a vision for how technology systems and data infrastructure support enrollment goals by optimizing the experience across the student lifecycle.
Translate business goals and user needs into clear requirements, policies, priorities, success measures, and an actionable systems roadmap.
Serve as a primary liaison and collaborator with teams across the institution that utilize Slate and other systems (i.e. Banner SIS , Salesforce Education Cloud) for enrollment purposes, serving as the expert for the Graduate/ CPS instance of Slate.
Facilitate shared learning opportunities, identify best practices, and promote resource alignment to achieve operational efficiencies across enrollment units.
Partner with IT, Institutional Research, and other stakeholders to ensure data integrity and system interoperability.

Implementation, Management, & Analysis

Operate as a hands‑on leader who participates directly in business analysis, process mapping, solution design, configuration, testing, implementation, troubleshooting, and optimization as needed.
Partner with the Director of Admission Systems (UNE’s Graduate Slate Captain) to build or refine workflows, rules, communications, forms, portals, queries, application processes, reporting solutions, and other CRM functionality.
Work with Graduate Admissions, CPS Admissions, Information Technology, the Registrar, academic partners, and other stakeholders throughout the university to implement secure, scalable, and sustainable system solutions.
Conduct regular process and system evaluations to determine if solutions meet business and enrollment goals and deliver the intended student and employee experiences.
Be a thought partner in translating complex data findings into actionable insights for process and system optimizations.
Directly manage the Director of Admission Systems (UNE’s Graduate Slate Captain), providing coaching, professional development, workload planning, and clear accountability.
Provide strategic direction and remove organizational barriers while valuing and leveraging the Director’s technical expertise and knowledge.
Jointly establish priorities, solution designs, implementation plans, testing approaches, documentation standards, and measures of success.
Ensure team members have the training, resources, and support needed to excel in their roles.

Qualifications

Required

Bachelor’s degree in Business Administration, higher education administration, or related field
7+ years of progressive experience in enrollment operations, CRM management within higher education
3+ years of supervisory or management experience leading technical or operational teams
Demonstrated expertise with Technolutions Slate CRM
Understanding of enrollment management strategies, student lifecycle marketing, and higher education recruitment best practices
Demonstrated experience translating business needs and user requirements into effective technology and operational solutions.
Experience managing CRM implementations, migrations, or large-scale system optimization projects
Experience with CRM / SIS integrations, ideally Slate to Banner
Excellent project management skills with ability to manage multiple priorities and complex initiatives
Outstanding communication and interpersonal skills with ability to translate technical concepts for non-technical audiences
Proven track record of successful cross-functional collaboration and relationship building

Preferred

Experience supporting graduate, adult, online, professional, or continuing education enrollment.
Experience with Salesforce Education Cloud or another Salesforce-based environment.
Experience designing integrations and operating models across multiple CRM or enterprise platforms.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Additional Note

This position is not eligible for H-1B visa sponsorship or STEM OPT extension.

Anticipated Pay Range

Anticipated Pay Range $90,000 - $110,000

Posting Number

Posting Number 2022PS1018P

Open Date

Open Date 10/22/2026

Close Date

Open Until Filled Yes

Supplemental Questions