Senior Director, Global Program Management - Growth Leader

Flex; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Flex is looking for a Sr Director, Global Program Management in Austin, TX to lead global programs, develop corporate policies, and direct cross-functional activities. The role focuses on customer satisfaction and retention to drive business growth, reporting to the VP, Program Management.

The position emphasizes strategic planning, program governance, and collaboration across client and Flex operations to ensure timely delivery and strong contract execution.

Qualifications

• Bachelor's degree in engineering, sciences or business; MBA preferred.
• 9 years of progressively advancing account management or business development experience.
• Experience with cloud/enterprise compute customers as a Program Manager.

Responsibilities

• Develop strategic plans, goals, timelines and success metrics for contracted Flex products and services.
• Oversee scheduling, coordination and implementation for assigned clients.
• Coordinate with client and Flex operations on data, production schedule and deliverables.
• Ensure cross-functional communication for smooth project transitions across all phases.
• Drive customer satisfaction and retention through proactive program governance.
• Support major contract negotiations and business development aimed at growth.
• Provide proposal inputs for existing and new business.
• Monitor quarterly business reviews and HR actions to recruit and retain talent.

Skills

Program management

Customer relationship management

Leadership

Education

Bachelor's degree in engineering, sciences, or business

MBA preferred

Job description

Flex is looking for a Sr Director, Global Program Management in Austin, TX to lead global programs, develop corporate policies, and direct cross-functional activities. The role focuses on customer satisfaction and retention to drive business growth, reporting to the VP, Program Management.

The position emphasizes strategic planning, program governance, and collaboration across client and Flex operations to ensure timely delivery and strong contract execution.