Director, Program Management

Flex; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Flex, a diversified manufacturing partner, seeks a Director, Program Management in Austin, TX. The role leads cross-functional efforts to design, build, and deliver programs, ensuring customer satisfaction and retention for growth.

You will develop corporate policies and guide teams on quality programs for SpinCo initiatives in the AI data center space. Responsibilities include coordinating strategy communication, tracking metrics, managing schedules and budgets, and providing guidance to

Qualifications

• Knowledge and experience with New Product Introduction (NPI).
• Extensive experience in a high-volume manufacturing environment.
• Strong operations background and program management leadership.
• Ability to interface with multiple levels of the organization and stakeholders.
• Excellent communication and collaboration across cross-functional teams.

Responsibilities

• Communicate strategy between cross-functional teams to progress programs through launch phases.
• Monitor key metrics and customer satisfaction with BU and GOPs teams.
• Drive and steer business launch activities, including growth programs.
• Set up project schedules, financial parameters, and technical requirements for mass production.
• Translate customer requirements, specs, schedules, and budgets to teams and management.
• Review daily schedules, identify issues, and provide direction to resolve problems.

Skills

NPI

High-volume manufacturing

Operations

Program management

Cross-functional collaboration

Communication skills

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Director, Program Management located in Austin, TX. Reporting to the VP, Program Management the Director, Program Management, will be the responsible for developing corporate, global, and organizational policies, and directing cross functional activities to deliver quality programs to external customers, with the overall focus to ensure customer satisfaction and retention to generate growth for the business.

Responsibilities

• Ensure effective communication of strategy between cross-functional teams to support smooth and timely progression of programs, products, or services through all launch phases.
• Work with BU and GOPs teams to ensure key metrics are monitored and that customer satisfaction is closely tracked.
• Drive, collaborate, and steer business launch activities, including win replacement and growth programs.
• Establish project schedules, financial parameters, and technical requirements, managing projects from initiation through mass production.
• Communicate customer requirements, specifications, project schedules, and budget constraints to cross-functional teams and management.
• Review daily program schedules, identify problem areas, assess root causes, and provide technical support and direction to the project team to resolve issues.
• Develop status reports, including project financials, ensuring the project team meets customer requirements and maintains cost control.
• Create and maintain project plans, documentation, procedures, and project deliverables.
• Conduct program presentations covering strategic updates, status reviews, and technical information related to specific projects and schedules.
• Support the management of larger projects and programs as required.
• Provide guidance, training, and support to Project and Product Managers to achieve objectives in accordance with established policies.
• Recommend improvements or changes to policies that may impact subordinate organizations.
• Interact frequently with customers, functional peer group managers, and senior management.
• Maintain strong understanding of Flex financials, including program P&L and accrual management.

Qualifications

• 10+ years of experience within a high-volume manufacturing environment.
• Must have knowledge and experience with NPI
• Strong experience in Operations
• Experience with PNL
• Ability to interface and communicate with different levels of the organization
• Strong communication skills

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).