Sr Director, Program Management

Flex; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Flex is looking for a Sr Director, Global Program Management in Austin, TX to lead global programs, develop corporate policies, and direct cross-functional activities. The role focuses on customer satisfaction and retention to drive business growth, reporting to the VP, Program Management.

The position emphasizes strategic planning, program governance, and collaboration across client and Flex operations to ensure timely delivery and strong contract execution.

Qualifications

• Bachelor's degree in engineering, sciences or business; MBA preferred.
• 9 years of progressively advancing account management or business development experience.
• Experience with cloud/enterprise compute customers as a Program Manager.

Responsibilities

• Develop strategic plans, goals, timelines and success metrics for contracted Flex products and services.
• Oversee scheduling, coordination and implementation for assigned clients.
• Coordinate with client and Flex operations on data, production schedule and deliverables.
• Ensure cross-functional communication for smooth project transitions across all phases.
• Drive customer satisfaction and retention through proactive program governance.
• Support major contract negotiations and business development aimed at growth.
• Provide proposal inputs for existing and new business.
• Monitor quarterly business reviews and HR actions to recruit and retain talent.

Skills

Program management

Customer relationship management

Leadership

Education

Bachelor's degree in engineering, sciences, or business

MBA preferred

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Sr Director, Global Program Management located in Austin, TX.

Reporting to the VP, Program Management the Sr Director, Global Program Management role is responsible for developing corporate, global and organizational policies, and directing cross functional activities to deliver quality programs to external customers, with the overall focus to ensure customer satisfaction and retention in order to generate growth for the business.

What a typical day looks like:

• Support the program team in the guidance of clients by developing strategic plans, goals, timelines, and measures of success for implementing contracted Flex’s products and services. Act as the primary point of contact between the business and its clients.
• Oversee the scheduling, coordination and implementation of contracted Flex’s products and services for assigned clients.
• Coordinate with the client and Flex operations to determine data requirements, production schedule and deliverables as required.
• Ensure effective communication of strategy as required between cross functional teams to ensure project / product or service has a smooth and timely transition through all phases of documented development processes.
• Work with the Director and Management team with regard to coordination of team members to ensure key metrics are monitored per account and that customer satisfaction is closely monitored.
• Innovate and authorize projects using broad and far vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Flex.
• Participate in and/or support major contract negotiations.
• Be responsible to drive, collaborate and steer business development activities to win replacement and growth business.
• Provide business proposal support and inputs for existing and new business.
• Monitor and support the program team to ensure an effective use of and participation in Quarterly Business Review process.
• Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.

The experience we’re looking to add to our team:

• A Bachelor’s Degree in engineering, sciences or business; MBA is preferred.
• Requires 9 years of progressively advancing account management and/or business development experience.
• Demonstrated experience in working within cloud, enterprise, compute customers as a Program Manager or Global Program Manager.
• IA Infrastructure
• Power, thermal management preferred

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).