Senior Director, Global Delivery Center Strategy & Integration

Grant Thornton; Appleton (WI); Hybrid; USD 188,000 - 313,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Job summary

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to shape the Global Delivery Center ecosystem across EMEA, APAC, and LATAM. This role leads the GDC strategy, service catalog, location strategy, and workforce planning to scale to 10,000+ resources while driving adoption and governance across the firm.

The candidate will manage executive relationships, align delivery center operations, and oversee complex multi-region programs with a hands-on leadership style

Qualifications

• Bachelor's degree in IT, Business or another related field; MBA preferred.
• 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven track record in building, scaling and integrating global delivery centers across multiple regions.
• Fluent and professional English—verbal and written.

Responsibilities

• Lead the development of the multi-year GDC strategy and service catalog across delivery centers.
• Drive adoption, governance, and program portfolio to standardize and integrate across centers.
• Develop the GDC Playbook with operating model, KPIs, and workforce planning.
• Establish onboarding playbooks and transition processes to support growth to 10,000+ resources.

Skills

Executive presence

Strategic planning

Stakeholder management

Executive-level influencing

Communication skills

Hands-on leadership

Execution bias

Travel readiness

Education

Bachelor's degree

MBA preferred

Job description

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to shape the Global Delivery Center ecosystem across EMEA, APAC, and LATAM. This role leads the GDC strategy, service catalog, location strategy, and workforce planning to scale to 10,000+ resources while driving adoption and governance across the firm.

The candidate will manage executive relationships, align delivery center operations, and oversee complex multi-region programs with a hands-on leadership style