Senior Director, Global Delivery Center Strategy & Integration

Grant Thornton

Appleton (WI)

Hybrid

USD 188,000 - 313,000

Full time

14 days+
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Benefits offered by this job

Health insurance
401(k) plan

Job summary

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to shape the Global Delivery Center ecosystem across EMEA, APAC, and LATAM. This role leads the GDC strategy, service catalog, location strategy, and workforce planning to scale to 10,000+ resources while driving adoption and governance across the firm.

The candidate will manage executive relationships, align delivery center operations, and oversee complex multi-region programs with a hands-on leadership style

Qualifications

  • Bachelor's degree in IT, Business or another related field; MBA preferred.
  • 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
  • Proven track record in building, scaling and integrating global delivery centers across multiple regions.
  • Fluent and professional English—verbal and written.

Responsibilities

  • Lead the development of the multi-year GDC strategy and service catalog across delivery centers.
  • Drive adoption, governance, and program portfolio to standardize and integrate across centers.
  • Develop the GDC Playbook with operating model, KPIs, and workforce planning.
  • Establish onboarding playbooks and transition processes to support growth to 10,000+ resources.

Skills

Executive presence
Strategic planning
Stakeholder management
Executive-level influencing
Communication skills
Hands-on leadership
Execution bias
Travel readiness

Education

Bachelor's degree
MBA preferred

Job description

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to shape the Global Delivery Center ecosystem across EMEA, APAC, and LATAM. This role leads the GDC strategy, service catalog, location strategy, and workforce planning to scale to 10,000+ resources while driving adoption and governance across the firm.

The candidate will manage executive relationships, align delivery center operations, and oversee complex multi-region programs with a hands-on leadership style

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