Senior Director, Global Delivery Center Strategy & Growth

Grant Thornton; Melville (NY); Hybrid; USD 188,000 - 313,000; Full time

Job summary

Grant Thornton seeks a Senior Director of Delivery Center Strategy & Integration to build and scale its GDC ecosystem across EMEA, APAC, and LATAM. The role focuses on strategy, service catalogs, and workforce expansion to 10,000+ resources while driving adoption and governance across the network.

The ideal leader has extensive IT services experience, strong executive presence, and proven capability to partner with senior leadership to execute complex multi-region initiatives. Travel is expected.

Qualifications

• Bachelor's degree in IT, Business or related field.
• MBA preferred.
• 12+ years of IT service delivery, shared services, global operations, or managed services.

Responsibilities

• Lead development of the overarching multi-year GDC strategy, strategic priorities and focus areas across delivery centers.
• Drive adoption, standardization and integration across delivery centers.
• Establish and drive stakeholder management and governance including SteerCo’s, reviews to communicate progress.
• Develop the GDC Playbook, including operating model, governance, processes, KPIs, knowledge management, and workforce planning.
• Establish onboarding playbooks, transition processes, and best practices to support growth to 10,000+ delivery resources across centers.

Skills

Executive communication

Strategic leadership

Global delivery centers

Stakeholder management

Travel flexibility

English fluency

Education

Bachelor's degree in IT/Business

MBA preferred

Job description

Grant Thornton seeks a Senior Director of Delivery Center Strategy & Integration to build and scale its GDC ecosystem across EMEA, APAC, and LATAM. The role focuses on strategy, service catalogs, and workforce expansion to 10,000+ resources while driving adoption and governance across the network.

The ideal leader has extensive IT services experience, strong executive presence, and proven capability to partner with senior leadership to execute complex multi-region initiatives. Travel is expected.