Senior Director, Enterprise Customer Success & Growth

jobr.pro; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Generous time off

Competitive compensation

Lunch stipend

Equity and benefits

Job summary

jobr.pro is looking for a Senior Director of Customer Success in New York, NY. This role will focus on leading and scaling the post-sale customer experience, with responsibilities including building a high-performance customer success team and defining customer success strategies.

The ideal candidate will have over 8 years of experience in customer success within enterprise SaaS or AI, with a proven track record of managing customer accounts and driving expansion opportunities.

Benefits include competitive compensation, generous time off, and a supportive team environment.

Qualifications

• 8+ years of customer success or post‑sale experience in enterprise SaaS or AI.
• Proven track record owning NRR and driving expansion within complex, multi‑stakeholder enterprise accounts.
• Experience building or significantly scaling a CS function.

Responsibilities

• Build and lead a small CS team, establishing hiring standards and onboarding practices.
• Define and operationalize the customer success motion at Axion.
• Serve as an escalation point for at‑risk accounts.

Skills

Customer success management

Data analysis

Leadership

Technical product knowledge

SaaS experience

Communication

Job description

jobr.pro is looking for a Senior Director of Customer Success in New York, NY. This role will focus on leading and scaling the post-sale customer experience, with responsibilities including building a high-performance customer success team and defining customer success strategies.

The ideal candidate will have over 8 years of experience in customer success within enterprise SaaS or AI, with a proven track record of managing customer accounts and driving expansion opportunities.

Benefits include competitive compensation, generous time off, and a supportive team environment.