Customer Success Director — Strategic Growth

UiPath, Inc.; Northern (KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

UiPath, Inc. is seeking a Director of Customer Success to lead and scale our customer success operations across telecommunications, high-tech, media, and retail sectors in the United States.

This role emphasizes portfolio performance, strategic partnerships, and building high-performing teams to deliver measurable outcomes for strategic customers. You will drive operational rigor in delivery, align customer success with GTM initiatives, and coach teams to own the end-to-end lifecycle.

Qualifications

• Experience with formal people management and team leadership.
• Authorized to work in the US for this role.
• Proven track record in broad portfolio impact including renewals, saves, and adoption metrics.
• Experience with deal construction and commercial activity.
• Established cross-functional influence across Sales, Product, and GTM organizations.
• Strong interpersonal, coaching, and mentorship skills.
• Entrepreneurial mindset with tenacious execution capabilities.
• Articulate and consistent communication style.
• Customer- and team-oriented approach with ability to champion culture.

Responsibilities

• Own portfolio-level performance metrics including renewals, expansion, adoption, and customer health.
• Proactively identify and reduce systematic risk across the customer lifecycle.
• Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis.
• Tie customer adoption directly to measurable revenue impact and business outcomes.
• Serve as a strategic partner across Sales, Product, and Go-To-Market teams.
• Build and maintain cross-functional influence across the organization.
• Collaborate on deal construction and commercial activity.
• Drive alignment between customer success strategies and broader GTM initiatives.
• Build and scale high-performing Customer Success teams.
• Provide coaching and mentorship to team members.
• Model accountability and ownership culture.

Skills

People leadership

Portfolio management

Renewals & expansion

Cross-functional influence

Deal structuring

Communication skills

Entrepreneurial mindset

Job description

UiPath, Inc. is seeking a Director of Customer Success to lead and scale our customer success operations across telecommunications, high-tech, media, and retail sectors in the United States.

This role emphasizes portfolio performance, strategic partnerships, and building high-performing teams to deliver measurable outcomes for strategic customers. You will drive operational rigor in delivery, align customer success with GTM initiatives, and coach teams to own the end-to-end lifecycle.