Senior Director, Enterprise Customer Success

Neara; San Francisco (CA); On-site; USD 180,000 - 250,000; Full time

Job summary

Neara is seeking a Director of Customer Success to oversee a strategic portfolio of electric utilities across the United States. You will manage a team of 4–5 professionals and drive multi-year enterprise software engagements from pilot to full deployment, embedding Neara’s digital twin solutions into client operations.

You will act as a trusted advisor to utility executives, guiding complex deployments, ensuring adoption, and delivering measurable value across the customer lifecycle.

Qualifications

• Experience leading multi-year, large-scale enterprise software deployments.
• Leadership experience in consulting or technical customer success.
• Background in Engineering/CS or quantitative field; familiarity with Python/SQL is a strong plus.
• Experience with electric utilities or large-scale physical infrastructure assets is ideal.
• Ability to mentor engineers and consultants in customer-facing environments.

Responsibilities

• Own end-to-end program delivery for a portfolio of enterprise electric utility customers.
• Lead a team of 4–5 direct reports (Customer Value Architects and Forward Deployed Engineers).
• Define ROI frameworks, map digital twin workflows to existing processes, ensure software adoption.
• Oversee complex technical workstreams including data integration and platform configuration.
• Collaborate with Sales, Product, and Engineering to feed customer insights into the product roadmap.

Skills

Leadership

Enterprise deployments

Technical advisory

Python/SQL familiarity

Mentoring

Education

Engineering/CS/quantitative field

Tools

Python

SQL

Job description

Neara is seeking a Director of Customer Success to oversee a strategic portfolio of electric utilities across the United States. You will manage a team of 4–5 professionals and drive multi-year enterprise software engagements from pilot to full deployment, embedding Neara’s digital twin solutions into client operations.

You will act as a trusted advisor to utility executives, guiding complex deployments, ensuring adoption, and delivering measurable value across the customer lifecycle.