Director, Customer Success

present of AI; San Francisco (CA); Hybrid; USD 180,000 - 230,000; Full time

Job summary

Neara seeks a Senior Director, Customer & Solutions in San Francisco with remote flexibility to own enterprise utility accounts from pilot to rollout. You will act as the senior advisor to utility executives, lead a small technical customer-facing team, and drive the delivery program across multi-year deployments.

The role requires a background in engineering or quantitative fields, comfort with data integration and scripting, and experience in utilities or energy.

Qualifications

• Experience leading multi-year enterprise software deployments.
• Background in engineering or quantitative field.
• Experience in utility or energy sector preferred.
• Ability to lead technical customer teams and exec stakeholders.

Responsibilities

• Own a set of large utility accounts from pilot to rollout.
• Lead a small team of technical customer facing staff.
• Advise utility executives and manage delivery program.
• Drive adoption, governance and change management.

Skills

Enterprise deployments

Data integration

Scripting

Leadership

Education

Engineering degree

Quantitative field degree

Tools

Python

SQL

Job description

Customer & Solutions · San Francisco · Remote · FullTime · Senior level

This role owns a set of large electric utility accounts from first pilot through full rollout, acting as the senior advisor to utility executives while running the delivery program. It also means leading a small team of technical customer facing staff, so a strong candidate brings a record of running multi year enterprise software deployments and guiding engineers or architects. A background in engineering or a quantitative field and comfort with technical workstreams like data integration and scripting help, and direct utility or energy experience is a real advantage.

How it fits the AI era

The product itself leans on machine learning and physics models to simulate grid stress, so the work sits close to AI without requiring the director to build models. AI speeds up data classification and scenario analysis, which shifts the director's time toward adoption, governance and helping utility teams trust and use the outputs. Judgement about risk, stakeholder alignment and change management stay firmly human.

How it builds AI experience

Working here gives exposure to how AI and physics based digital twins get embedded into utility operations, from wildfire mitigation to asset management. A candidate can build this by getting hands on with the platform's data and scripting side and by learning how simulation outputs feed real planning decisions. Understanding how utilities evaluate and adopt AI driven tools is the practical skill to develop.

Worth showing

• Multi year enterprise deployments
• Utility or energy sector work
• Leading technical customer teams
• ROI and adoption frameworks
• Python or SQL familiarity

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Neara

A physics-based 3D digital twin of the electricity network, so utilities can simulate a storm or a fire before it happens rather than inspect poles after.