Senior Director, Delivery Lead

Ladders; United States; Remote; USD 173,000 - 303,000; Full time

Job summary

Ladders is seeking a Senior Director, Delivery Lead to guide complex client implementations and professional services engagements across a globally distributed team. The role partners with executive stakeholders to ensure on-time, on-budget delivery with strong commercial discipline.

The Senior Director will drive service delivery performance, oversee financial outcomes, and strengthen trusted adviser relationships within a P&C insurance software environment.

Qualifications

• Bachelor's degree required.
• PMP certification preferred.
• 15+ years in Project Management / Delivery Lead roles, specifically in P&C insurance software.
• 5+ years leading SaaS solution delivery.
• 5+ years managing globally distributed teams.
• 3+ years engaging with C-level executives.

Responsibilities

• Oversee and lead teams to deliver client projects.
• Meet revenue targets within the Services organization.
• Manage project schedules, financials, and change requests.
• Make personnel and staffing decisions for the practice.
• Develop trusted adviser relationships with stakeholders.
• Identify and mitigate potential project risks.
• Serve as the escalation point for project-related activities.

Skills

Leadership

Executive communication

Global teamwork

Education

Bachelor's degree

Tools

PMP certification

Job description

For our client, we are seeking a Senior Director, Delivery Lead to join the team of a leader in the Enterprise Technology space.

This role will guide the successful delivery of complex client implementations and professional services engagements across a globally distributed team.

The Senior Director will partner closely with executive stakeholders to ensure projects are delivered on time, on budget, and with strong commercial discipline.

This leader will also drive service delivery performance, oversee financial outcomes, and help strengthen trusted adviser relationships with clients in a P&C insurance software environment.

Location: Remote

Compensation: $173,300 – $302,500 annually

Our client is an equal opportunity employer.

Responsibilities

• Oversee and lead teams to deliver client projects
• Meet revenue targets within the Services organization
• Manage project schedules, financials, and change requests
• Make personnel and staffing decisions for the practice
• Develop trusted adviser relationships with stakeholders
• Identify and mitigate potential project risks
• Serve as the escalation point for project-related activities

Qualifications

• Bachelor's degree required
• Project Management Professional (PMP) preferred
• 15+ years in Project Management / Delivery Lead roles, specifically in P&C insurance software
• 5+ years leading SaaS solution delivery
• 5+ years managing globally distributed teams
• 3+ years engaging with C-level executives
• Proven track record of managing $10M+ in professional services revenue

Benefits

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with 6% employer match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)