Operations Lead

Confidential Jobs; Pennsylvania; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) retirement plan

Paid time off

Job summary

A leading service delivery provider seeks a Project Management Director to oversee multiple global project delivery teams. The ideal candidate has more than 15 years' experience managing large-scale agile programs and a strong background in people and stakeholder management. Responsibilities include ensuring the quality of service delivery, managing project risks, and enhancing client relationships. Competitive salary range is $120,000–$150,000 annually, with comprehensive benefits including medical and retirement plans.

Qualifications

• 15+ years’ experience in managing large scale agile programs focused on global service delivery.
• 10+ years’ experience with People Management and Stakeholder/Client Management.
• Ability to balance multiple projects, making strategic decisions on time, quality, and cost.

Responsibilities

• Manage delivery teams located globally and ensure adherence to service levels.
• Evaluate trade-offs between project size and complexity.
• Enhance quality of customer interactions and meeting regulatory obligations.

Skills

Agile methodology

Leadership capabilities

Analytical skills

Client service skills

Communication skills

People Management

Education

Bachelor or Master Degree

Job description

Accountable for service delivery, across multiple tracks, for one of our clients. Manage multiple diverse delivery teams located globally

Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholders

Monitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best‑in‑class service, meeting or exceeding all KPIs and within budget

Evaluate trade‑offs between project size and complexity, cost, urgency, risk, and stakeholder value

Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements

Effectively assess and resolve high priority project risks

Ensure projects meet success parameters and ROI targets stated in the business case

Set the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.

Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward

Enhance quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions

Tap additional account growth opportunities through networking & client relationship management

Aim at maximizing economic value and securing future competitive advantage

Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues

Drive team towards transformed state and always look for opportunity to improve and run people independent process

Lead, inspire and co‑ordinate team at all levels to create motivated and engaged colleagues

Skill requirement:

Bachelor or Master Degree with 15+ years’ experience in managing large scale agile programs focused on global service delivery

10+ years’ experience with People Management and Stakeholder/Client Management

Previous experience with outsourced techno functional projects is a plus. Knowledge of Cloud environment is an added advantage

Excellent at managing and influencing a wide network of Client Stakeholders at senior levels

Ability to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activities

Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements

Good with numbers, analytical and logical skills are a must for the role along with flexibility on managing global delivery teams.

Ability to develop comprehensive and complex operational and strategic plans

Excellent budgeting, business financial and P&L skills

Advanced influencing and communication skills

Advanced client service skills and leadership capabilities

Pay and Benefits:

Pay Range Minimum: $120,000 per year

Pay Range Maximum: $150,000 per year

We are an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year.