Senior Director, Customer Logistics & Growth

3PL Hub; Kentucky; On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ryder is seeking a Director Customer Logistics to lead operations management, safety, financial targets and customer relations for multiple warehouse locations, driving LEAN deployment and continuous improvement. This role will manage $100M in operating revenue across accounts and guide location managers to support business changes and provide new services.

The position involves business development activities with new customers and may include transportation, packaging, and reverse logistics as

Qualifications

• Bachelor's degree in business, logistics, supply chain or related field or an additional two years related experience required.
• Master's degree preferred.
• Eight (8) years or more Logistics/supply chain experience in multiple locations required.
• Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required.
• Six (6) years or more managing, leading and developing direct reports required.
• Six (6) years or more managing large multi-level teams required.
• Five (5) years or more P&L responsibility including forecasting and managing financial targets required.
• Five (5) years or more prior experience implementing a LEAN work environment preferred.
• Four (4) years or more managing customer KPIs required.
• Four (4) years or more managing customer relationship and interaction required.
• Three (3) years or more experience providing customer and senior level management presentations preferred.

Responsibilities

• Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation.
• Forecast, plan, manage and ensure assigned accounts meet defined financial targets.
• Manage operations to meet or exceed internal and external KPIs.
• Identify expansion opportunities with current customer(s).
• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.
• Oversee the deployment of Lean Guiding Principles and foster a culture of continuous improvement.
• Hire, train, guide and supervise Group Logistics Managers to meet requirements of the accounts.

Skills

Leadership

Communication

Relationship building

Problem solving

Teamwork

Time management

Detail orientation

Creativity

People development

P&L oversight

Strategic thinking

Education

Bachelor's degree in business or logistics

Master's degree preferred

8+ years logistics/supply chain experience

5+ years managing direct reports

Job description

Ryder is seeking a Director Customer Logistics to lead operations management, safety, financial targets and customer relations for multiple warehouse locations, driving LEAN deployment and continuous improvement. This role will manage $100M in operating revenue across accounts and guide location managers to support business changes and provide new services.

The position involves business development activities with new customers and may include transportation, packaging, and reverse logistics as