Senior Director, Customer Analytics & Insights

Jazz Pharmaceuticals, Inc.; California (MO); Hybrid; USD 232,000 - 348,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k retirement savings plan

Flexible paid vacation

Job summary

Jazz Pharmaceuticals, Inc. seeks a Senior Director of Customer Analytics & Insights to lead a global team translating complex data into decision-ready insights for HCPs, patients, payers, and markets. You’ll shape strategy, performance reporting, and customer engagement across franchises and regions.

The role requires guiding cross-functional teams, managing budgets, and advancing capability maturities within a capability operating model. 20–30% travel and a strong growth mindset are expected.

Qualifications

• Deep understanding of qualitative and quantitative research methods to inform strategy.
• Ability to translate customer and market insights into actionable plans across brands and regions.
• Experience leveraging AI or automation to improve analytics delivery.
• Strong storytelling to influence executive decision-making.

Responsibilities

• Lead and scale Customer Analytics & Insights capabilities across franchises and regions.
• Partner with Activation Leads to embed user needs in strategy and prioritization.
• Oversee budget, resource allocation, and talent development for analytics teams.

Skills

Qualitative research

Quantitative analysis

AI & automation

Analytics storytelling

Cross-functional collaboration

Systems thinking

Continuous improvement

Education

Bachelor's degree in business/healthcare/tech

12+ years in analytics/insights

MBA (preferred)

Tools

Agile product development

Job description

Jazz Pharmaceuticals, Inc. seeks a Senior Director of Customer Analytics & Insights to lead a global team translating complex data into decision-ready insights for HCPs, patients, payers, and markets. You’ll shape strategy, performance reporting, and customer engagement across franchises and regions.

The role requires guiding cross-functional teams, managing budgets, and advancing capability maturities within a capability operating model. 20–30% travel and a strong growth mindset are expected.