Director, CX Analytics & Optimization Suite Lead

Biopharma Careers; Pennsylvania; On-site; USD 188,000 - 282,000; Full time

Job summary

Jazz Pharmaceuticals is seeking a Director to lead the CX Analytics & Optimization Technical Suite, driving strategy, architecture, and delivery across global capabilities. You will collaborate with product, engineering, and clinical stakeholders to shape the customer experience roadmap and deliver measurable business outcomes.

The role emphasizes leadership of high‑performing teams, advanced analytics, and enterprise BI capabilities like Power BI, with travel up to 10–20% and a competitive

Qualifications

• Bachelor’s degree in computer science, engineering, information systems, or related field.
• 10+ years of experience in software engineering, technical architecture, or enterprise platform delivery management.
• 3+ years in management roles (Tech Lead/Engineering Manager) leading teams.

Responsibilities

• Lead and own CX Analytics & Insights and Performance Analytics & Optimization suites.
• Translate roadmaps into scalable architectures and delivery plans.
• Manage budgets, vendors, and cross‑functional collaboration to maximize value.
• Ensure compliance, data governance, and KPI frameworks across brands and channels.

Skills

Software architecture

Cloud platforms

Analytics platforms

Power BI

CI/CD

Agile product development

Education

Bachelor's degree in computer science/engineering

Tools

Power BI

Redshift

Snowflake

Python

R

Job description

Jazz Pharmaceuticals is seeking a Director to lead the CX Analytics & Optimization Technical Suite, driving strategy, architecture, and delivery across global capabilities. You will collaborate with product, engineering, and clinical stakeholders to shape the customer experience roadmap and deliver measurable business outcomes.

The role emphasizes leadership of high‑performing teams, advanced analytics, and enterprise BI capabilities like Power BI, with travel up to 10–20% and a competitive