Senior CMDB & ITOM Architect | ServiceNow & CSDM Lead

Phizenix Inc.; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Phizenix Inc. seeks a Senior CMDB / ITOM Architect with deep ServiceNow expertise to lead CSDM, CMDB governance, Discovery, and Service Mapping initiatives.

The role defines the target data model, drives CMDB data quality, and orchestrates integrations with enterprise portfolio platforms, partnering with EA, Infrastructure, and Security teams to position ServiceNow as the trusted data source.

Qualifications

• Experience as CMDB/ITOM/ServiceNow architect required.
• Hands-on with ServiceNow CMDB, CSDM, Discovery, Service Mapping.
• Experience in data quality, reconciliation, and duplicate management.
• Strong knowledge of application lifecycle and dependency mapping.
• Excellent communication and stakeholder management skills.

Responsibilities

• Design and govern the CSDM target model across domains.
• Define data ownership, promotion rules, and data normalization.
• Lead ServiceNow Discovery coverage to improve CMDB completeness.
• Lead Service Mapping and dependency mapping for modernization.
• Define integration model between ServiceNow and portfolio platform.
• Develop CMDB/ITOM governance standards with EA, Infra, App, Security.
• Transition from external EA tool to ServiceNow as trusted data source.

Skills

CMDB Architect

ITOM Architect

ServiceNow Architect

Data quality & reconciliation

Application lifecycle & dependency

Stakeholder management

Tools

ServiceNow CMDB

CSDM

ServiceNow Discovery

Service Mapping

Job description

Phizenix Inc. seeks a Senior CMDB / ITOM Architect with deep ServiceNow expertise to lead CSDM, CMDB governance, Discovery, and Service Mapping initiatives.

The role defines the target data model, drives CMDB data quality, and orchestrates integrations with enterprise portfolio platforms, partnering with EA, Infrastructure, and Security teams to position ServiceNow as the trusted data source.