Senior Director, Client Services & Commerce Growth

Propelis; Cincinnati (OH); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Propelis in a hybrid model across major markets seeks a Senior Director Client Services to own growth strategies for a global client group. You will manage executive relationships and drive portfolio performance by coordinating across AI-enabled production, retail media networks, and commerce technology. This role requires leading multi-level teams and shaping long-term client opportunities. The position blends strategic leadership with hands-on client stewardship and cross-functional alignment.

Qualifications

• Education: bachelor’s degree and 10+ years of experience in related roles.
• 5+ years leading commerce/eCommerce/shopper or retail media accounts at senior level.
• P&L ownership of $10M+ client scope including retainers and outcome-based models.
• Fluency in the digital shelf: PDP optimization, taxonomy and data quality.
• Direct experience with retail media networks and budget defense in client orgs.

Responsibilities

• Own executive-level client relationships and advise on growth strategies.
• Develop long-term growth plans to drive retention, expansion and portfolio performance.
• Translate client priorities into actionable growth opportunities across capabilities.
• Lead growth strategy, account planning, forecasting, contracts and renewals.
• Lead strategic reviews and major opportunities across assigned accounts.
• Anticipate trends, bring ideas, and create value for clients.
• Drive organic growth through Marks, SGK and partner capabilities.
• Act as client ambassador aligning stakeholders around priorities.
• Shape integrated client plans with Strategy, Creative and Digital teams.
• Champion creative excellence, strategic thinking and innovation.
• Mentor emerging client leaders and guide teams to targets.
• Maintain industry expertise to strengthen partnerships and growth.
• Own commerce growth agenda connecting brand, content, and activation.
• Define scopes with content production, asset syndication and optimised retainers.
• Translate retailer and platform changes into client roadmaps.
• Partner on measurement/attribution turning deliverables into outcomes.
• Present AI-enabled production and agentic workflows with governance.
• Maintain partnerships with retailers and commerce technology for joint value.

Skills

Executive presence

Strategic client leadership

P&L management

Retail media networks

AI governance & enabled production

Team leadership

Cross-functional collaboration

Education

Bachelor's degree

Tools

PIM

DAM

Content syndication

Retail media reporting tools

Job description

Propelis in a hybrid model across major markets seeks a Senior Director Client Services to own growth strategies for a global client group. You will manage executive relationships and drive portfolio performance by coordinating across AI-enabled production, retail media networks, and commerce technology. This role requires leading multi-level teams and shaping long-term client opportunities. The position blends strategic leadership with hands-on client stewardship and cross-functional alignment.