Senior Director, Client Services B2B

Ladders; United States; Remote; USD 136,000 - 155,000; Full time

Benefits offered by this job

Remote-first culture with flexible S

Unlimited PTO and extended holiday

401(k) matching

Comprehensive medical, dental, vision,

Paid parental leave

Class Pass credits & wellness

Job summary

Ladders is seeking a Senior Director, Client Services B2B to lead strategic client partnerships and align marketing, sales, and RevOps toward measurable outcomes. The role emphasizes executive relationship management and cross-functional leadership across a remote US-based team.

The candidate will translate client objectives into integrated strategies, drive account growth, and oversee client satisfaction and health in high-impact marketing programs.

Qualifications

• 10+ years in B2B marketing, media strategy, or client leadership
• Proven track record managing complex B2B client relationships
• Strong background in demand generation and ABM
• Experience tying marketing to lead quality and revenue growth
• Excellent communication and executive-facing presentation skills
• 4+ years mentoring high-performing teams
• Bachelor's degree in Marketing, Communications, Business, or equivalent

Responsibilities

• Lead strategic partnerships across marketing, sales, and RevOps
• Engage executives with annual planning and strategic reviews
• Oversee account health, satisfaction, and risk escalation
• Translate objectives into integrated B2B marketing strategies
• Guide teams in coordinating channel strategies and execution
• Collaborate with analytics to tie activities to outcomes
• Identify and drive account expansion opportunities

Skills

B2B marketing

account-based marketing

client leadership

executive relationship management

cross-functional leadership

communication skills

mentoring teams

Education

Bachelor's degree in Marketing, Communications, Business or equivalent

Tools

None

Job description

For our client, we are seeking a Senior Director, Client Services B2B to join the team of a leader in the Business Services space.

This role will lead strategic client partnerships across B2B marketing engagements, with a strong focus on aligning marketing, sales, and revenue operations around measurable business outcomes. The ideal candidate will bring deep experience guiding executive-level relationships, translating client objectives into integrated strategies, and driving account growth through exceptional service and cross-functional leadership. This is a highly visible role that will influence client satisfaction, account health, and the overall effectiveness of complex marketing programs. It is well suited for a leader who can balance strategic thinking with hands-on team development and performance accountability.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $136,000 – $155,000 annually

Responsibilities

• Lead strategic partnerships with marketing, sales, and RevOps stakeholders
• Conduct executive client engagements, including annual planning and high-stakes presentations
• Oversee account health, client satisfaction, and risk escalation
• Translate business objectives into integrated B2B marketing strategies
• Guide account teams in coordinating channel strategies and execution
• Collaborate with analytics teams to connect marketing activities to business outcomes
• Identify and drive account expansion opportunities

Qualifications

• 10+ years in B2B marketing, media strategy, or client leadership, preferably in an agency setting
• Proven track record in managing complex B2B client relationships and developing integrated marketing strategies
• Strong understanding of B2B demand generation and account-based marketing
• Experience connecting marketing performance to business outcomes like lead quality and revenue growth
• Exceptional communication skills for translating complex strategies into actionable insights
• 4+ years of experience in managing and mentoring high-performing teams
• Bachelor's degree in Marketing, Communications, Business, or equivalent

Benefits

• Remote-first culture with flexible schedules
• Unlimited PTO and extended holiday breaks
• 100% paid parental leave and 401(k) matching
• Comprehensive medical, dental, vision, and life insurance options
• Annual Class Pass credits and additional wellness benefits

Our client is an equal opportunity employer.