Strategic Account Director

Ladders; United States; Remote; USD 105,000 - 231,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement savings

Wellness programs

Well-being resources

Job summary

Ladders is seeking a Strategic Account Director to lead executive oversight across large healthcare client relationships from a remote US-based position. You will drive revenue growth, profitability, and long-term account success while guiding a team of account professionals.

This role requires a strategic mindset, exceptional communication with senior-level stakeholders, and a track record of expanding complex employer or health-plan accounts through consultative methods and disciplined

Qualifications

• 10+ years of experience in healthcare or client-facing roles.
• Proven leadership experience managing teams.
• Experience handling large employer or health-plan accounts.
• Strong executive presence and strategic mindset for senior-level discussions.
• Digital and AI fluency aligned with transformation initiatives.

Responsibilities

• Lead and develop teams of Account Executives and Strategic Account Executives.
• Establish strategic direction and operating expectations for account roles.
• Foster a high-performance culture through feedback and talent development.
• Provide executive oversight for large PBM client relationships, balancing client needs and financial outcomes.
• Serve as an escalation point for complex client situations and engagements.
• Own revenue growth and profitability through renewal and expansion strategies.
• Guide teams in identifying solution expansion opportunities using a consultative approach.

Skills

Executive leadership

Strategic thinking

Client relationship management

Digital & AI fluency

Job description

For our client, we are seeking a Strategic Account Director to join the team of a leader in the Healthcare space.

This role will provide executive oversight across large client relationships while driving revenue growth, profitability, and long-term account success. You will lead a team of account professionals, set clear operating expectations, and help shape strategic direction for complex, high-value engagements. The position also serves as a key escalation point for senior client matters, with a strong focus on consultative expansion and disciplined execution.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $105,000 – $231,132 annually

Responsibilities

• Lead and develop teams of Account Executives and Strategic Account Executives
• Establish strategic direction and operating expectations for account roles
• Foster a high-performance culture through feedback and talent development
• Provide executive oversight for large PBM client relationships, balancing client needs and financial outcomes
• Serve as an escalation point for complex client situations and engagements
• Own revenue growth and profitability through effective renewal and expansion strategies
• Guide teams in identifying solution expansion opportunities using a consultative approach

Qualifications

• 10+ years of experience in healthcare or client-facing roles
• Prior experience in people leadership, including coaching and talent development
• Proven success managing large, complex employer or health plan accounts
• Strong executive presence and strategic mindset for senior-level discussions
• Digital and AI fluency aligned with transformation initiatives
• Valid driver's license and reliable vehicle

Benefits

• Comprehensive medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Resources for physical, emotional, and financial well-being

Our client is an equal opportunity employer.