Strategic B2B Client Services Leader (Remote)

Ladders; United States; Remote; USD 136,000 - 155,000; Full time

Benefits offered by this job

Remote-first culture with flexible S

Unlimited PTO and extended holiday

401(k) matching

Comprehensive medical, dental, vision,

Paid parental leave

Class Pass credits & wellness

Job summary

Ladders is seeking a Senior Director, Client Services B2B to lead strategic client partnerships and align marketing, sales, and RevOps toward measurable outcomes. The role emphasizes executive relationship management and cross-functional leadership across a remote US-based team.

The candidate will translate client objectives into integrated strategies, drive account growth, and oversee client satisfaction and health in high-impact marketing programs.

Qualifications

• 10+ years in B2B marketing, media strategy, or client leadership
• Proven track record managing complex B2B client relationships
• Strong background in demand generation and ABM
• Experience tying marketing to lead quality and revenue growth
• Excellent communication and executive-facing presentation skills
• 4+ years mentoring high-performing teams
• Bachelor's degree in Marketing, Communications, Business, or equivalent

Responsibilities

• Lead strategic partnerships across marketing, sales, and RevOps
• Engage executives with annual planning and strategic reviews
• Oversee account health, satisfaction, and risk escalation
• Translate objectives into integrated B2B marketing strategies
• Guide teams in coordinating channel strategies and execution
• Collaborate with analytics to tie activities to outcomes
• Identify and drive account expansion opportunities

Skills

B2B marketing

account-based marketing

client leadership

executive relationship management

cross-functional leadership

communication skills

mentoring teams

Education

Bachelor's degree in Marketing, Communications, Business or equivalent

Tools

None

Job description

Ladders is seeking a Senior Director, Client Services B2B to lead strategic client partnerships and align marketing, sales, and RevOps toward measurable outcomes. The role emphasizes executive relationship management and cross-functional leadership across a remote US-based team.

The candidate will translate client objectives into integrated strategies, drive account growth, and oversee client satisfaction and health in high-impact marketing programs.