Senior Director, Client Delivery & Data Insights (Remote)

WCG Clinical, Inc.; San Juan (PR); Remote; USD 120,000 - 186,000; Full time

Job summary

WCG Clinical, Inc. seeks a Senior Director, Client Delivery Data & Insights Solutions to drive client satisfaction and growth across Data & Insights.

You will partner with Business Development, internal Data & Insights teams, and other functions to execute post-sale client success strategies and deliver measurable value. The role requires 8+ years in related fields, with 5+ years in leadership, and a strong background in clinical trial data, analytics tools, and CRM platforms.

Qualifications

• 8+ years in business development support, commercial operations, or client experience with 5+ years in leadership.
• Strong SME in clinical trial and healthcare data (RWD/RWE, EHR/claims) and data standards.
• Experience translating analytic findings into clear business recommendations.

Responsibilities

• Develops and executes a scalable client success strategy aligned with goals and needs.
• Leads client-facing marketing/operations and owns annual business plans.
• Directs resolution of complex problems spanning client experience and operations.
• Defines and tracks KPIs for client satisfaction, retention, and expansion.
• Shaped analytics roadmap with cross-functional teams and client input.

Skills

Executive leadership

Client relationship management

Strategic planning

Data analytics

Stakeholder communication

Education

Bachelors degree

Tools

SQL

Power BI/Tableau

CRM platforms

Job description

WCG Clinical, Inc. seeks a Senior Director, Client Delivery Data & Insights Solutions to drive client satisfaction and growth across Data & Insights.

You will partner with Business Development, internal Data & Insights teams, and other functions to execute post-sale client success strategies and deliver measurable value. The role requires 8+ years in related fields, with 5+ years in leadership, and a strong background in clinical trial data, analytics tools, and CRM platforms.