Senior Director, AI Solutions Consulting

PagerDuty; Dover (DE); Hybrid; USD 215,000 - 296,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Retirement or pension plan

Generous vacation time

Job summary

PagerDuty is seeking a Senior Director of Solutions Consulting to lead North America’s Solution Consulting and Value Engineering teams. You will align with Sales, Product, and Customer Revenue leadership to drive revenue, customer success, and scalable demo/POV strategies across segments.

You will hire, coach, and empower a high-impact team while shaping reference architectures for strategic deals and executive engagements.

Qualifications

• 10+ years of progressive growth in technical sales roles with at least 3 years in a senior-level people management role.
• Proven track record of partnering with sales leadership to drive revenue generation across a wide range of customers and technologies.
• Experience with SaaS and Cloud technologies and selling into IT Operations, Engineering, or CTO offices.
• Working knowledge of cloud infrastructure (AWS, Azure, or GCP), DevOps/SRE workflows, APIs, integrations, and observability tools.
• Exceptional analytical skills and rigorous logical approach to solving complex problems in fast-moving environments.
• Excellent written and oral communication for senior executives and technical audiences.

Responsibilities

• Define vision for North America Solution Consulting & Value Engineering across segments.
• Represent Customer Engineering to influence product direction and customer success.
• Build scalable systems and playbooks with global centers of excellence.
• Hire and develop strong team members for current and future needs.
• Coach and mentor team members for career growth.
• Collaborate with sales and customer success to optimize effectiveness and efficiency.
• Own the customer journey, protect and grow net revenue retention, and surface expansion opportunities.
• Lead development of AI-powered tools and repeatable sales motions to improve productivity.
• Manage POVs and reference architectures for strategic enterprise pursuits.

Skills

Experience in technical sales

Strategic leadership

Technical proficiency

Problem solving

Communication

Metrics driven

Job description

PagerDuty is seeking a Senior Director of Solutions Consulting to lead North America’s Solution Consulting and Value Engineering teams. You will align with Sales, Product, and Customer Revenue leadership to drive revenue, customer success, and scalable demo/POV strategies across segments.

You will hire, coach, and empower a high-impact team while shaping reference architectures for strategic deals and executive engagements.