Senior Digital Workplace Admin — Microsoft 365 (Remote)

Allegion plc

Indiana (PA)

Hybrid

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Allegion plc is seeking a Digital Workplace Administrator to provide L3 administration and escalation for Microsoft 365 collaboration platforms globally, including SharePoint, Exchange Online, and Teams. You will work within the Digital Workplace team, report to the Digital Workplace Manager, and contribute to migrations, integrations, and platform enhancements.

The role emphasizes advanced troubleshooting, solution design, and user enablement, with opportunities to lead M&A-related integrations

Qualifications

Minimum 3+ years’ experience administering Microsoft 365, with strong hands-on expertise in SharePoint, Teams, Exchange Online.
Experience operating at a 2nd/3rd line support level, owning complex incidents and escalations.
Strong understanding of enterprise collaboration and communication technologies.
Experience with PowerShell or similar scripting languages for automation and platform management.
Demonstrated ability to translate business requirements into technical solutions.
Strong understanding of Microsoft 365 architecture, governance, and dependencies (identity, licensing, compliance).
Excellent analytical and problem-solving skills, with attention to detail and quality.
Ability to work in a fast-paced, global environment, managing multiple priorities effectively.
Strong communication skills, able to engage both technical and non-technical stakeholders.
Proven ability to work collaboratively across globally distributed teams.

Responsibilities

Act as the third-line (L3) escalation point for complex incidents and service issues across Microsoft 365 collaboration tools (Teams, Exchange Online, SharePoint Online).
Provide advanced administration, configuration, and optimisation of the Office 365 environment for secure, scalable, high-performing services.
Lead root cause analysis and problem management, driving long-term fixes.
Design and deliver collaboration solutions aligned to business, security, and compliance requirements.
Support global M&A activities, including tenant-to-tenant migrations and platform standardisation.
Develop and maintain automation and tooling (e.g. PowerShell) to streamline administration.
Collaborate with stakeholders to understand requirements and implement user-centric solutions.
Maintain technical documentation, standards, and procedures for current and future states.
Work with Security, Identity, Infrastructure, Service Desk teams for end-to-end alignment and integration.
Provide guidance and escalation support to upskill team members.