Remote Global Microsoft 365 Administrator

Ingersoll Rand; Davidson (NC); Remote; USD 90,000 - 130,000; Full time

Job summary

Ingersoll Rand is seeking a Modern Workplace Administrator to manage and support our global Microsoft 365 environment. You will handle Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Copilot, ensuring secure, reliable collaboration across the enterprise.

The role emphasizes incident resolution, standard changes, documentation, user enablement, and coordination with cross-functional teams. This remote position offers opportunities to work with a global user base.

Qualifications

• Associate or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical IT administration experience.
• 3+ years of experience administering or supporting Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and admin centers.
• Experience using PowerShell and Microsoft administration tools for mailbox, user, group, permissions, reporting, and troubleshooting.
• Experience in a ticket-based IT support environment with incidents, service requests, and documentation.
• Strong communication, troubleshooting, customer service, and collaboration skills with global users.

Responsibilities

• Administer and support Microsoft 365 services across a global enterprise (Exchange Online, SharePoint Online, OneDrive, Teams, Copilot, Power Platform).
• Support Purview administration activities (retention labels, DLP, eDiscovery) and information protection tasks.
• Resolve incidents and service requests, document actions, and escalate when needed.
• Follow governance and runbooks to ensure secure and reliable collaboration services.
• Monitor service health, queues, and reports; use PowerShell and admin centers for routine tasks.
• Assist with licensing, group/mailbox administration, access requests, change records, and operational documentation.
• Provide escalation support for platform issues and partner with service desk and security teams.
• Assist with migrations, integrations, testing, tenant cleanup, and lifecycle activities.
• Create knowledge articles, runbooks, and end-user guidance.

Skills

Strong communication

Troubleshooting

Customer service

Collaboration

Ability to work with global users

Education

Associate or bachelor’s degree in IT/CS or related field

Tools

PowerShell

Microsoft Graph Explorer

Microsoft 365 Admin Centers

Job description

Ingersoll Rand is seeking a Modern Workplace Administrator to manage and support our global Microsoft 365 environment. You will handle Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Copilot, ensuring secure, reliable collaboration across the enterprise.

The role emphasizes incident resolution, standard changes, documentation, user enablement, and coordination with cross-functional teams. This remote position offers opportunities to work with a global user base.