Senior Digital Product Analyst - Member Experience

Ourlivesmadison; Town of Cottage Grove (WI); Híbrido; USD 85 000 - 120 000; Tempo integral

Resumo da oferta

Summit Credit Union seeks a Digital Product Analyst to help deploy new products and features across digital channels, understand member needs, and oversee platform usage and emerging tech trends.

You will help establish best practices, security, metrics, and processes, aiming to enhance site traffic efficiency and the member experience while maintaining a strong digital presence aligned with member, staff, and organizational needs.

Qualificações

• 3+ years in financial services with a focus on member service, with 3+ years in a leadership capacity.
• Familiarity with member-facing digital platforms such as Online Banking and Mobile Banking.
• Experience with online member feedback tools and needs analysis.
• Strong communication and relationship-building across all levels of the organization.

Conhecimentos

Leadership

Member service focus

Communication

Stakeholder relations

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Summit Credit Union seeks a Digital Product Analyst to help deploy new products and features across digital channels, understand member needs, and oversee platform usage and emerging tech trends.

You will help establish best practices, security, metrics, and processes, aiming to enhance site traffic efficiency and the member experience while maintaining a strong digital presence aligned with member, staff, and organizational needs.