Senior Digital Product Analyst

SECU; United States; Hybrid; USD 85,000 - 110,000; Full time

Job summary

SECU is seeking a Senior Analyst to bridge product management and development, driving requirements, backlog refinement, and release communication. You will collaborate with vendor-partners and internal teams to deliver multi‑layered initiatives.

The role emphasizes strong communication, mentoring junior analysts, and applying Agile/Scrum practices within enterprise programs.

Qualifications

• Bachelor's degree or 5 years of relevant experience.
• 5+ years of direct experience in enterprise programs/projects.
• Experience in Product Development Lifecycle and agile frameworks.
• Excellent written and verbal communication across stakeholders.
• Ability to mentor junior analysts.
• Candidates may reside in NC, VA, TN, SC or GA.

Responsibilities

• Solicit, document, and refine business requirements to solve problems.
• Validate release items meet acceptance criteria.
• Collaborate daily with stakeholders to achieve goals.
• Gather user feedback and prioritize backlog.
• Lead Scrum activities including planning, retrospectives, and releases.
• Perform industry research and present findings.

Skills

Product management

Agile methodologies

Stakeholder management

Requirements elicitation

Scrum

Education

Bachelor's degree

Certified Scrum Product Owner (preferred)

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview

The Senior Analyst will act as a liaison to Product Managers, implementing assigned initiatives and swiftly resolving potential blockers by establishing robust requirements and testing/approval criteria for items in the digital backlog. This Senior Analyst should demonstrate autonomous proficiency in product management activities nearly managing the product vision themselves, including requirements elicitation, robust refinement, application testing, release communication, industry research and delivering on multi-layered initiatives with vendor‑partners and internal stakeholders.

Essential Responsibilities

• 35% Solicit, document, and refine business requirements to solve business problems and identify improvement opportunities. Ensure a clear understanding while operating with both a strategic and analytical mindset.
• 15% Validate that release items meet the acceptance criteria established during refinement.
• 15% Collaborate daily with organizational stakeholders, emphasizing teamwork and compromise to achieve common goals.
• 15% Gather user feedback through available channels and work with analytics, design, and member support teams to prioritize the backlog and refine the user experience. Continuously demonstrate successes and identify areas for improvement to partner stakeholders.
• 10% Participate in and lead Scrum cycle activities, including release planning, sprint planning, implementation, review, retrospective, release communications, and deployment validations.
• 10% Conduct industry research on digital functions and present findings to the digital strategy team and backlog.

Required Education & Experience (Knowledge, Skills, & Abilities)

• Minimum education: Bachelor’s degree or additional 2 years of relevant experience in lieu of degree
• Minimum certifications (if applicable): N/A
• Minimum direct years of experience: 5 Years
• Experience working in large, enterprise-level programs/project
• Proven ability to define and solve complex business problems using best-in-class technical solutions
• Strong experience managing multiple projects simultaneously, with varying degrees of complexity and duration
• Experience in the Product Development Lifecycle
• Excellent written and verbal communication skills across all types of stakeholders and audiences
• Ability to mentor more junior analysts
• Candidates can live in one of the following states: NC, VA, TN, SC or GA.

Preferred Education & Experience (Knowledge, Skills, & Abilities)

• Preferred education: Bachelor’s Degree
• Preferred certifications: Certified Scrum Product Owner
• Preferred direct years of experience: 5+
• Experience in initiatives within the digital technology domain
• Experience with the product delivery lifecycle in an agile framework
• Extensive knowledge of digital products for financial services or a similar industry, from a user experience perspective.

Job Environment & Physical Requirements

• Potential hybrid work expectations as discussed with manager
• Sitting for prolonged periods
• Computer for prolonged periods

Equal Employment Opportunity

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.