Product Analyst I

PSECU Pennsylvania State Employees Credit Union; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Job summary

PSECU Pennsylvania State Employees Credit Union is seeking a Product Analyst I to support and enhance the Digital Banking experience. The role focuses on understanding web/mobile apps, digital banking products, and product delivery processes to meet member needs and business objectives.

The analyst will collaborate with internal teams, vendors, and stakeholders to analyze data, document requirements, and assist in delivering enhancements that improve usability and member satisfaction.

Qualifications

• Requires analytics, reporting, wireframing, or process mapping tools experience.
• Business, finance, or tech background helps.
• Equivalency acceptable for education/experience requirements.

Responsibilities

• Analyze product and member data, document requirements, and support product initiatives.
• Analyze digital banking products, member feedback and performance data to guide decisions.
• Gather and maintain business requirements, user stories, process flows and acceptance criteria.
• Collaborate with Product Owners, developers, stakeholders, and vendors to support design, development, testing, and implementation of features.
• Evaluate member experiences and create mockups/workflows to improve usability and satisfaction.
• Investigate product issues, support incident resolution, and contribute to continuous improvement.
• Build relationships across the organization and stay current on digital banking trends.
• Other duties as assigned.

Skills

Analytics

Reporting

Wireframing

Process mapping

Education

Bachelor's in Business Administration

Bachelor's in Computer Science

Bachelor's in Management Information Systems

Job description

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The Product Analyst I plays a key role in supporting and enhancing PSECU's Digital Banking experience with a focus on meeting member needs and business objectives. This position requires an understanding of web and mobile application development, digital banking products and services, and product delivery processes. The role collaborates with internal teams, vendors, and stakeholders to support the analysis, development, implementation, and ongoing improvement of digital banking features and services. Strong analytical, communication, and problem-solving skills are essential for building effective working relationships and contributing to successful product outcomes.

Responsibilities

• analyzing product and member data, creating and maintaining documentation, supporting product initiatives, developing visual mockups, and assisting in the maintenance and enhancement of digital banking products and services.
• Product Analysis & Insights: Analyze digital banking products, member feedback, and performance data to identify opportunities for improvement and support product decisions.
• Requirements & Documentation: Gather, document, and maintain business requirements, user stories, process flows, acceptance criteria, and supporting product documentation.
• Product Delivery Support: Collaborate with Product Owners, developers, stakeholders, and vendors to support the design, development, testing, and implementation of digital banking features and services.
• Member Experience Improvement: Evaluate member experiences, create visual mockups and workflows, and support initiatives that improve usability and member satisfaction.
• Operational & Production Support: Investigate product issues, support incident resolution, maintain knowledge resources, and contribute to continuous improvement efforts.
• Collaboration & Professional Development: Build effective working relationships across the organization, remain knowledgeable of digital banking trends, and continuously develop product and technology expertise.
• Other duties as assigned.

Schedule: Monday - Friday. 8:00am - 4:00pm. Onsite requirement 40%; 2 days a week.

Qualifications

• Bachelors: Business Administration (Required), Bachelors: Computer Science (Required), Bachelors: Management Information Systems (Required), Bachelors (Required) Any equivalent combination of experience and education.
• Required Experience with analytics, reporting, wireframing, or process mapping tools.
• Not Required Experience with digital products, web/mobile applications, or financial services.
• Not Required Minimum of 1 years’ experience in technology, business, finance, or other related fields.

In 1934, 22 ordinary people pooled $90 of their own money and formed PSECU, a not-for-profit credit union, to provide a better life for themselves and their families. Since then, PSECU has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We’ve been recognized by several organizations for our high-quality, low-cost financial products and services, positive member experience, and commitment to helping our Members Achieve More.