Senior Digital Product Analyst

State Employees' Credit Union; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

State Employees' Credit Union in North Carolina is seeking a Senior Analyst who will liaison with Product Managers, translate business needs into clear requirements, and drive multi‑phase initiatives with vendor partners and internal teams.

You will refine the backlog, validate acceptance criteria, and lead Scrum activities, while mentoring junior analysts. A Bachelor’s degree and 5+ years of enterprise program experience are preferred.

Qualifications

• Bachelor’s degree or 2 years of relevant experience in lieu of degree.
• 5 years’ experience in large, enterprise-level programs.
• Experience in Product Development Lifecycle and agile delivery.
• Excellent written and verbal communication across stakeholders.
• Ability to mentor junior analysts; cross-functional collaboration.
• Residency in NC, VA, TN, SC or GA is preferred.

Responsibilities

• Solicit, document, and refine business requirements; balance strategic and analytical thinking.
• Validate that release items meet acceptance criteria.
• Collaborate daily with stakeholders to achieve common goals.
• Gather user feedback and prioritize backlog to improve user experience.
• Lead Scrum activities: release planning, sprint planning, review, and retrospectives.
• Conduct industry research and present findings to digital strategy team.

Skills

Requirements elicitation

Backlog refinement

Agile/Scrum

Stakeholder management

Education

Bachelor’s degree

5+ years enterprise programs

Tools

Jira

Confluence

Job description

If you are motivated and believe in the credit union philosophy of \"People Helping People\", join our team!

Position Overview:

The Senior Analyst will act as a liaison to Product Managers, implementing assigned initiatives and swiftly resolving potential blockers by establishing robust requirements and testing/approval criteria for items in the digital backlog. This Senior Analyst should demonstrate autonomous proficiency in product management activities nearly managing the product vision themselves, including requirements elicitation, robust refinement, application testing, release communication, industry research and delivering on multi-layered initiatives with vendor-partners and internal stakeholders.

Essential Responsibilities:

• 35% Solicit, document, and refine business requirements to solve business problems and identify improvement opportunities. Ensure a clear understanding while operating with both a strategic and analytical mindset.


• 15% Validate that release items meet the acceptance criteria established during refinement.


• 15% Collaborate daily with organizational stakeholders, emphasizing teamwork and compromise to achieve common goals.


• 15% Gather user feedback through available channels and work with analytics, design, and member support teams to prioritize the backlog and refine the user experience. Continuously demonstrate successes and identify areas for improvement to partner stakeholders.


• 10% Participate in and lead Scrum cycle activities, including release planning, sprint planning, implementation, review, retrospective, release communications, and deployment validations.


• 10% Conduct industry research on digital functions and present findings to the digital strategy team and backlog.

Required Education & Experience (Knowledge, Skills, & Abilities):

• Minimum education: Bachelor’s degree or additional 2 years of relevant experience in lieu of degree


• Minimum certifications (if applicable): N/A


• Minimum direct years of experience: 5 Years Experience working in large, enterprise-level programs/project


• Proven ability to define and solve complex business problems using best-in-class technical solutions


• Strong experience managing multiple projects simultaneously, with varying degrees of complexity and duration


• Experience in the Product Development Lifecycle


• Excellent written and verbal communication skills across all types of stakeholders and audiences


• Ability to mentor more junior analysts **Candidates can live in one of the following states: NC, VA, TN, SC or GA

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Preferred education: Bachelor’s Degree


• Preferred certifications: Certified Scrum Product Owner


• Preferred direct years of experience: 5+


• Experience in initiatives within the digital technology domain


• Experience with the product delivery lifecycle in an agile framework


• Extensive knowledge of digital products for financial services or a similar industry, from a user experience perspective

Job Environment & Physical Requirements:

• Potential hybrid work expectations as discussed with manager


• Sitting for prolonged periods


• Computer for prolonged periods

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.