Senior Digital CX Strategy & Research Lead

Sanofi; Morristown (NJ); On-site; USD 150,000 - 210,000; Full time

Job summary

Sanofi in Morristown, NJ is seeking a Digital Consumer Experience Strategy & Research Lead to drive end-to-end CX strategy across digital products and services. You will translate research insights into plans, frameworks, and measurable outcomes while coordinating with global functions.

This role requires 7+ years of CX/UX leadership, strong stakeholder management, and a track record of delivering customer-centric experiences in a large enterprise.

Qualifications

• Bachelor's degree or equivalent in Design, HCI, MBA or related field; Master’s degree preferred.
• 7 years hands-on CX/UX strategist experience in a large global enterprise, agency, consulting or Start-up/scale-up.
• Solid understanding of how to create, measure and refine consumer experience strategy from user research and data.
• Strong and effective user’s point of view inside the organization.
• English communication skills at a professional level; pharma/health tech exposure a plus.

Responsibilities

• Deliver experience strategy across digital products and services; define plans, principles, based on research and measurement frameworks.
• Ensure CX Strategy milestones are met; mitigate risk and maximize process efficiency; document and share strategy across Sanofi products and digital solutions.
• Reallocate resources to deliver priorities under tight deadlines; lead a team of CX Strategy employees and contractors.
• Mentor and empower the team to stay informed of industry changes and continuous CX growth.
• Embody excellence in consumer experience and influence product and service strategy direction.

Skills

CX Strategy

User Research

Stakeholder Management

Digital Product Management

Strategic Planning

Communication

Global Experience

Data-Driven Decision Making

Education

Bachelor's degree / related field

Master’s degree a plus

Job description

Sanofi in Morristown, NJ is seeking a Digital Consumer Experience Strategy & Research Lead to drive end-to-end CX strategy across digital products and services. You will translate research insights into plans, frameworks, and measurable outcomes while coordinating with global functions.

This role requires 7+ years of CX/UX leadership, strong stakeholder management, and a track record of delivering customer-centric experiences in a large enterprise.