CX Strategy Architect - Digital Experience Leader

BioSpace; Cambridge (MA); On-site; USD 180,000 - 280,000; Full time

Job summary

Sanofi in Morristown, NJ seeks a Digital Consumer Experience Strategy Lead to shape end-to-end CX for patient, customer and staff-facing digital products. You will align CX with product roadmaps, user needs, and technical frameworks while collaborating across teams to deliver integrated experiences.

The role requires strong analytical and strategic planning abilities, international perspective, and a track record in digital product management and CX measurement.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 8+ years as a hands-on CX/UX strategist in a large org, agency or startup.
• Experience with user research, feedback and market data.
• Advocate for user-centric design within a global organization.
• Familiarity with pharma/health tech is a plus.
• Professional English communication, including outside the USA.

Responsibilities

• Define CX strategy across digital products with research insights and metrics.
• Meet milestones, manage risk, and improve process efficiency.
• Collaborate to document and maintain CX strategy and operations for Sanofi products.
• Allocate resources and lead a team of CX Strategy staff and contractors.
• Mentor team members and stay current on industry changes.
• Uphold excellence in consumer experience and influence product strategy.
• Represent CX Strategy across business units and corporate functions.
• Integrate CX within digital development and advocate CX internally.
• Drive cross-functional change with Global BU, R&D and Engineering.

Skills

Analytical thinking

Clear communication

Strategic CX planning

Business acumen

Digital product management

CX measurement

Global experience

Emotional intelligence

Education

Bachelor's degree in Design, HCI, MBA or related field

Masters degree a plus

Job description

Sanofi in Morristown, NJ seeks a Digital Consumer Experience Strategy Lead to shape end-to-end CX for patient, customer and staff-facing digital products. You will align CX with product roadmaps, user needs, and technical frameworks while collaborating across teams to deliver integrated experiences.

The role requires strong analytical and strategic planning abilities, international perspective, and a track record in digital product management and CX measurement.