Global Digital CX Strategy Leader

Hard Problems; Morristown (TN); Presencial; USD 113.000 - 164.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Parental leave 14 weeks

Wellness programs

Descripción de la vacante

Sanofi, a global biopharma company, is building a new Consumer Experience (CX) function to shape how patients, customers, and staff interact with digital products and services. The Digital Consumer Experience Strategy Lead sits in the CX team and owns end-to-end CX strategy for Sanofi's digital ecosystem, evangelizing the discipline and driving cultural change across units.

The role is based in Morristown, NJ (also listed for Cambridge, MA) and involves leading a CX strategy team, defining plans

Formación

• 8+ years in CX/UX strategy within large enterprises or agencies.
• Experience applying user research and market data to CX strategy.
• Excellent communication and presentation across all levels.

Responsabilidades

• Define CX strategy across digital products, including plans, principles, and measurement frameworks grounded in research and insights.
• Ensure CX strategy milestones are met, managing risk and keeping processes efficient under tight deadlines.
• Work with direct and indirect team members to document, share, and maintain the overall user experience strategy, rollout, and operations for Sanofi's products and digital solutions.
• Lead a team of CX strategy employees and contractors, reallocating resources as priorities shift.
• Mentor and develop the team, keeping them current with industry changes and growing their skills as CX strategists.
• Act as an influential advocate for CX across business units, product and service development, Digital, partner organizations, and stakeholder groups.
• Integrate CX strategy into the Consumer Experience and digital development process, working across Global Business Units, R&D, Corporate, and Engineering.

Conocimientos

CX strategy

UX research

Stakeholder management

Team leadership

Communication

Strategy planning

Digital product management

Analytics

English communication

Educación

Bachelor's degree in Design/HCI/MBA

Descripción del empleo

Sanofi, a global biopharma company, is building a new Consumer Experience (CX) function to shape how patients, customers, and staff interact with digital products and services. The Digital Consumer Experience Strategy Lead sits in the CX team and owns end-to-end CX strategy for Sanofi's digital ecosystem, evangelizing the discipline and driving cultural change across units.

The role is based in Morristown, NJ (also listed for Cambridge, MA) and involves leading a CX strategy team, defining plans