Digital CX Strategy Leader

BioSpace; Morristown (NJ); Presencial; USD 140.000 - 200.000; Jornada completa

Descripción de la vacante

Sanofi in Morristown, NJ is seeking a Digital Consumer Experience Strategy & Research Lead to drive the experience strategy across digital products and services. You will shape plans, principles, and measurement frameworks, leading a team to deliver CX initiatives and partnering with product and engineering teams.

The role emphasizes cross‑functional influence and global collaboration. The ideal candidate has deep CX/UX strategy experience, strong research and data-driven decision-making

Formación

• Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field; Masters degree a plus.
• 5+ years of hands-on CX/UX strategist experience in large enterprise or agency context.
• Strong ability to measure and refine consumer experience strategy from user research and market data.
• Ability to advocate for CX inside the organization and partner with multiple teams.

Responsabilidades

• Deliver experience strategy across digital products and services with plans and measurement frameworks.
• Define milestones, mitigate risk, and improve process efficiency in CX strategy.
• Work with teams to document and maintain the overall user experience strategy for Sanofi products.
• Reallocate resources to meet priorities under tight deadlines; lead CX Strategy teams as needed.
• Mentor the team to stay informed on industry changes and grow as CX strategists.
• Influence product and service strategy and represent CX Strategy across the business.

Conocimientos

Analytical skills

Communication skills

CX strategy planning

Business acumen

Digital product management

CX measurement

International experience

Emotional intelligence

Educación

Bachelor's degree / related field

Descripción del empleo

Sanofi in Morristown, NJ is seeking a Digital Consumer Experience Strategy & Research Lead to drive the experience strategy across digital products and services. You will shape plans, principles, and measurement frameworks, leading a team to deliver CX initiatives and partnering with product and engineering teams.

The role emphasizes cross‑functional influence and global collaboration. The ideal candidate has deep CX/UX strategy experience, strong research and data-driven decision-making