Senior Digital CX Strategy Lead

Sanofi Group; Cambridge (MA); On-site; USD 150,000 - 230,000; Full time

Job summary

Sanofi is seeking a Digital Consumer Experience Strategy Lead to architect end-to-end CX for patients, customers, and staff across Sanofi products and services. You will align CX strategy with product roadmaps, research insights, and technical frameworks to deliver accessible, integrated healthcare experiences.

As a seasoned CX/UX strategist, you will lead a team, mentor colleagues, measure impact with qualitative and quantitative data, and advocate for CX across Global Business Units and R&D in

Qualifications

• Bachelor's degree or equivalent in Design, HCI, MBA or related field.
• 8 years of hands-on CX/UX strategist experience in a large global enterprise, agency, consulting or startup/scale-up.
• Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data.
• Embody a strong and effective user’s point of view inside the organization.
• Familiarity with pharma/health technology is a plus.
• English communication skills on a professional level (verbal and written) for candidates out of USA.

Responsibilities

• Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks.
• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency.
• Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions.
• Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors.
• Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist.
• Embody excellence in consumer experience at all level and influence product and service strategy direction.
• Influential leader representing CX Strategy across the business and corporate, including product and service development functions.
• Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups.
• Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering.

Skills

Analytical skills

Communication

Strategic planning

Business acumen

Digital product management

CX measurement

Global+/International experience

High EQ

Education

Bachelor's degree or equivalent in Design, HCI, MBA or related field

Master’s degree in relevant field a plus

Job description

Sanofi is seeking a Digital Consumer Experience Strategy Lead to architect end-to-end CX for patients, customers, and staff across Sanofi products and services. You will align CX strategy with product roadmaps, research insights, and technical frameworks to deliver accessible, integrated healthcare experiences.

As a seasoned CX/UX strategist, you will lead a team, mentor colleagues, measure impact with qualitative and quantitative data, and advocate for CX across Global Business Units and R&D in