Customer Experience Program Manager — Drive CX Excellence

Sanofi; Morristown (NJ); On-site; USD 100,000 - 150,000; Full time

Job summary

Sanofi is seeking a Customer Experience Program Manager in Morristown, NJ to drive CX strategy translation into structured programs. You will coordinate cross-functional teams, implement process improvements, and manage CX tech deployments with a data-driven approach.

You will partner with stakeholders to reduce friction, ensure consistent messaging, and build a centralized knowledge base while advancing the vaccines division's customer-centric goals.

Qualifications

• Bachelor’s degree required.
• 5 years of experience in customer experience, program management, or related roles.
• Proven ability to work cross-functionally and influence without direct authority.
• Experience with Lean and Six Sigma methodologies preferred.
• Strong written and verbal communication skills.

Responsibilities

• Lead continuous improvement and process excellence across the customer journey.
• Coordinate cross-functional meetings and communication for CX initiatives.
• Perform root-cause analysis and design scalable process improvements.
• Track progress and measure impact of CX initiatives and tech deployments.
• Develop knowledge management systems and SOPs for CX program learning.

Skills

Cross-functional collaboration

Program management

Communication

Process improvement

Data-driven execution

Education

Bachelor’s degree

Tools

PowerPoint

CRM platforms

Analytics dashboards

Lean Six Sigma training

Job description

Sanofi is seeking a Customer Experience Program Manager in Morristown, NJ to drive CX strategy translation into structured programs. You will coordinate cross-functional teams, implement process improvements, and manage CX tech deployments with a data-driven approach.

You will partner with stakeholders to reduce friction, ensure consistent messaging, and build a centralized knowledge base while advancing the vaccines division's customer-centric goals.