Global CX Strategy Lead for Digital Experience

The Learning Experience; Morristown (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

Sanofi is seeking a Digital Consumer Experience Strategy Lead to define and drive end-to-end CX strategy across Sanofi digital products. You will collaborate with cross-functional teams, align with product roadmaps, and evangelize CX across the organization to deliver integrated, user-centered experiences worldwide.

The role demands strong analytical, communication and strategic planning skills, with international exposure and experience shaping CX programs in large enterprises.

Qualifications

• Bachelor's degree or equivalent in Design, HCI, MBA or related field; Master’s a plus.
• 8+ years hands-on CX/UX strategist experience in a large global enterprise, agency, consulting or start-up context.

Responsibilities

• Deliver CX strategy across digital products; define plans, principles from research and insights.
• Ensure CX strategy milestones are met and risks mitigated.
• Document and share the overall user experience strategy, rollout and operations.

Skills

Analytical thinking

Communication & presentation

Strategic CX planning

Business acumen

Digital product management

CX measurement

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree or equivalent (Design/HCI/MBA)

8+ years CX/UX strategist in global enterprise/agency

Job description

Sanofi is seeking a Digital Consumer Experience Strategy Lead to define and drive end-to-end CX strategy across Sanofi digital products. You will collaborate with cross-functional teams, align with product roadmaps, and evangelize CX across the organization to deliver integrated, user-centered experiences worldwide.

The role demands strong analytical, communication and strategic planning skills, with international exposure and experience shaping CX programs in large enterprises.