Head of Digital CX Strategy & Research

Sanofi Group; Morristown (NJ); On-site; USD 134,000 - 193,000; Full time

Job summary

Sanofi in Morristown, NJ seeks a Digital Consumer Experience Strategy & Research Lead to shape end-to-end CX across Sanofi digital products and services. You will define plans, principles, and measurement frameworks grounded in user research and analytics.

You will lead a team of CX strategists, partner with product, engineering, and marketing, and drive alignment across global business units to deliver exceptional experiences at speed.

Qualifications

• Bachelors or equivalent with CX/UX strategy focus and user research.
• Experience creating and refining consumer experience strategy based on research and data.
• Ability to drive CX strategy across digital products in a global enterprise.

Responsibilities

• Deliver experience strategy across digital products and services with defined plans and measurement.
• Ensure CX milestones, mitigate risk and improve process efficiency.
• Define and maintain organization-wide CX strategy, rollout and operations for Sanofi products.
• Mentor CX strategy team and lead cross-functional collaboration.
• Influence product and service direction with stakeholders across the business.

Skills

CX strategy

Analytical skills

Communication skills

Digital product mgmt

Agile

Stakeholder mgmt

User research

Education

Bachelor's degree in Design/HCI/MBA or related field

Master’s degree a plus

Job description

Sanofi in Morristown, NJ seeks a Digital Consumer Experience Strategy & Research Lead to shape end-to-end CX across Sanofi digital products and services. You will define plans, principles, and measurement frameworks grounded in user research and analytics.

You will lead a team of CX strategists, partner with product, engineering, and marketing, and drive alignment across global business units to deliver exceptional experiences at speed.