Senior Digital Banking Support Specialist

InfinityHR!; Beaumont (TX); On-site; USD 38,000 - 64,000; Full time

Job summary

DuGood is seeking an experienced Digital Center Rep 2 (Call Center) to support members through phone and digital channels in Beaumont, TX. This role requires handling transactions, answering questions, and resolving issues with clarity, efficiency, and a personal touch.

Ideal candidates have prior experience in banking or high-volume environments, strong communication skills, and the ability to manage multiple conversations without compromising accuracy and service quality.

Qualifications

• Prior experience in a bank, credit union or similar financial environment.
• Strong understanding of basic banking transactions and account services.
• Ability to manage a high volume of interactions without sacrificing accuracy.
• Clear, professional communication skills both verbal and written.
• Strong problem-solving skills and sound judgement.
• Attention to detail while keeping work moving efficiently.

Responsibilities

• Assist members through phone calls, chat, and other digital channels.
• Process transactions such as transfers, payment, and account updates.
• Research and resolve member concerns with accuracy and urgency.
• Help members understand products and guide them to the right solutions.
• Deliver consistent, high-quality experience across every interaction.

Skills

Communication skills

Problem solving

Attention to detail

High-volume experience

Financial environment

Job description

DuGood is seeking an experienced Digital Center Rep 2 (Call Center) to support members through phone and digital channels in Beaumont, TX. This role requires handling transactions, answering questions, and resolving issues with clarity, efficiency, and a personal touch.

Ideal candidates have prior experience in banking or high-volume environments, strong communication skills, and the ability to manage multiple conversations without compromising accuracy and service quality.