Digital Banking Support Specialist

Guaranty Bank & Trust; Mount Pleasant (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings plan including 401(k)

Paid Time Off (PTO)

Job summary

Guaranty Bank & Trust in Mount Pleasant, Texas, is looking for a Digital Banking Specialist to provide top-notch customer service across digital platforms. You will assist customers with banking services while ensuring compliance with regulations and practices.

This role requires effective multitasking, critical thinking, and strong communication skills. Candidates should have at least a High School diploma, with an Associate's degree preferred and a minimum of one year of customer service experience.

The position offers competitive salary and benefits, including medical, dental, and a retirement plan.

Qualifications

• Minimum 1 year of customer service experience.
• Banking experience preferred.
• Proficiency in digital banking systems is a plus.

Responsibilities

• Deliver exceptional customer service across digital platforms.
• Conduct accurate customer setups on banking platforms.
• Troubleshoot online and mobile banking issues.

Skills

Excellent written and oral communication skills

Key software tools proficiency (e.g. Microsoft Office)

Internet navigation skills

Troubleshooting self-service apps

Education

High School diploma or equivalent

Associate’s degree in finance or business

Job description

Guaranty Bank & Trust in Mount Pleasant, Texas, is looking for a Digital Banking Specialist to provide top-notch customer service across digital platforms. You will assist customers with banking services while ensuring compliance with regulations and practices.

This role requires effective multitasking, critical thinking, and strong communication skills. Candidates should have at least a High School diploma, with an Associate's degree preferred and a minimum of one year of customer service experience.

The position offers competitive salary and benefits, including medical, dental, and a retirement plan.