Digital Center Rep 2 (Call Center)

InfinityHR!; Beaumont (TX); On-site; USD 38,000 - 64,000; Full time

Job summary

DuGood is seeking an experienced Digital Center Rep 2 (Call Center) to support members through phone and digital channels in Beaumont, TX. This role requires handling transactions, answering questions, and resolving issues with clarity, efficiency, and a personal touch.

Ideal candidates have prior experience in banking or high-volume environments, strong communication skills, and the ability to manage multiple conversations without compromising accuracy and service quality.

Qualifications

• Prior experience in a bank, credit union or similar financial environment.
• Strong understanding of basic banking transactions and account services.
• Ability to manage a high volume of interactions without sacrificing accuracy.
• Clear, professional communication skills both verbal and written.
• Strong problem-solving skills and sound judgement.
• Attention to detail while keeping work moving efficiently.

Responsibilities

• Assist members through phone calls, chat, and other digital channels.
• Process transactions such as transfers, payment, and account updates.
• Research and resolve member concerns with accuracy and urgency.
• Help members understand products and guide them to the right solutions.
• Deliver consistent, high-quality experience across every interaction.

Skills

Communication skills

Problem solving

Attention to detail

High-volume experience

Financial environment

Job description

Position: Digital Center Rep 2 (Call Center)

Type: Full Time

Location: Beaumont, TX

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DuGood is looking for an experienced Digital Center Rep 2 (Call Center) for our Beaumont Eastex location to support our members through phone and digital channels.

This role is a key part of our member experience. You' be working directly with membersthroughout the day answering questions, handling transactions, and helping resolve issues in a way that makes it clear, efficient, and personal.

This is not an entry level position. We’re looking for someone who has prior experience working in a financial institutionor high-volume environment and understand the pace and expectations that come with it. The right person for this role is confident in their ability to manage multiple conversations, stay accurate under pressure, and provide a level of service that builds trust with every interaction.

What you'll do:

• Assist members through phone calls, chat, and other digital channels.
• Process transactions such as transfers, payment, and account updates.
• Research and resolve member concerns with accuracy and urgency.
• Help members understand products and guide them to the right solutions.
• Deliver consistent, high-quality experience across every interaction.

What you bring:

• Prior experience in a bank, credit union or similar financial environment required.
• Strong understanding of basic banking transactions and account services.
• Ability to manage a high volume of interactions without sacrificing accuracy.
• Clear, professional communication skills both verbal and written.
• Strong problem-solving skills and sound judgement.
• Attention to detail while keeping work moving efficiently.

What will help you stand out:

• Experience in a digital or contact center environment.
• Comfort working across multiple systems at once.
• A natural ability to connect with people and build trust quickly.

Why DuGood?

We don't just talk about values, we live them. Here, you'll be part of a team that works hard, laughs often, and genuinely cares for each other and the people we serve. We offer training, support, and plenty of opportunities to grow, because when you do good, we all do good.

EEO Statement:
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.