Member Care Generalist - Inbound Support (Hybrid)

Texas Dow Employees Credit Union; Sugar Land (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking a Generalist – Member Care for a hybrid, inbound-call center role. You will deliver professional service, resolve member inquiries, and promote digital self-service tools to enhance members’ financial wellbeing.

Ideal candidates bring 6+ months of customer service experience, strong communication, and comfort using Microsoft Office and banking systems. The role supports Sugar Land, TX operations with a flexible on-site schedule.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred.
• Ability to build rapport with members and remain calm under pressure.
• Digital literacy with self-service tools and online banking platforms.
• Familiarity with Microsoft Office and core banking systems.

Responsibilities

• Handle inbound calls from members and prospective members to answer account questions and explain products.
• Follow established call handling and service model.
• Research and resolve issues using multiple systems and data sources.
• Identify opportunities to offer services that improve members’ financial wellbeing.
• Educate members on digital self-service tools and troubleshoot issues with online/mobile banking.

Skills

Customer service

Communication

Digital acumen

Time management

Microsoft Office

Core systems knowledge

Education

High School Diploma

Tools

CRM systems

Self-service tools

Job description

Texas Dow Employees Credit Union is seeking a Generalist – Member Care for a hybrid, inbound-call center role. You will deliver professional service, resolve member inquiries, and promote digital self-service tools to enhance members’ financial wellbeing.

Ideal candidates bring 6+ months of customer service experience, strong communication, and comfort using Microsoft Office and banking systems. The role supports Sugar Land, TX operations with a flexible on-site schedule.