Senior Desktop & Workstation Support Engineer

Accenture Federal Services; McLean (VA); On-site; USD 96,000 - 192,000; Full time

Job summary

Accenture Federal Services is seeking a Desktop/Workstation Support professional to deliver hands-on technical assistance for desktops, laptops, and workstations in both physical and virtual environments. You will diagnose and resolve hardware, OS, and application issues while maintaining secure configurations and collaborating with IT, security, and operations teams.

The role requires 4+ years in a systems or workstation support capacity, strong customer service, and familiarity with SCCM, AD,

Qualifications

• Minimum 4+ years in a systems support or workstation/desktop role.
• Experience delivering customer service and communicating with end users.
• Experience following SOPs to prevent security violations.

Responsibilities

• Provide hands-on support for desktops, laptops, and workstations (physical and virtual).
• Troubleshoot hardware, OS, application, and connectivity issues.
• Perform imaging, deployments, upgrades, and patching with SCCM.
• Maintain secure workstation configurations following best practices.
• Manage user permissions and workstation access via Active Directory.
• Respond to service requests and incidents; ensure timely resolution.
• Document troubleshooting steps and resolutions for knowledge sharing.
• Use ServiceNow and Jira to manage support requests and incidents.
• Leverage PowerShell or Bash to automate tasks and improve efficiency.
• Deliver excellent customer service and clear end-user communication.

Skills

Customer service

Communication

Ticketing

Tools

SCCM

ServiceNow

Jira

PowerShell

Bash

Active Directory

Job description

Accenture Federal Services is seeking a Desktop/Workstation Support professional to deliver hands-on technical assistance for desktops, laptops, and workstations in both physical and virtual environments. You will diagnose and resolve hardware, OS, and application issues while maintaining secure configurations and collaborating with IT, security, and operations teams.

The role requires 4+ years in a systems or workstation support capacity, strong customer service, and familiarity with SCCM, AD,